EIDCymru Bureau Operator, Aberystwyth

Organisation Overview

The Welsh Government is bringing together separate recording systems for cattle, sheep and pigs movement to fulfil European requirements to support the continuation of trade post‑Brexit. This also provides an opportunity to define Wales’ identity and reputation as a global leader in animal welfare and standards.

EIDCymru currently records sheep, goats and deer movements in Wales and has an excellent track record which is held in high regard across the UK. Building on EIDCymru’s current capabilities, it is the natural choice to incorporate Welsh cattle and pig movements. It will provide an accessible, easy‑to‑use platform to our farmers, livestock markets and abattoirs. It will improve traceability which will assist in limiting the impact of a disease outbreak while also delivering significant opportunity for the Welsh red meat industry to improve the use of data to drive on‑farm efficiency and give consumers assurance of the provenance of their food.

The Welsh Government is implementing a compulsory Bovine Viral Diarrhoea (BVD) eradication scheme. BVD is a viral infection in cattle which causes a variety of health issues and can be fatal. The success of the compulsory BVD eradication scheme is contingent on the delivery of a digital service that will collate and use animal BVD test results, maintain the BVD status of all cattle herds within Wales, and make this information available to relevant, authorised parties.

EIDCymru is a subsidiary of Hybu Cig Cymru – Meat Promotion Wales, the strategic body responsible for the development, promotion, and marketing of Welsh red meat.

Post Overview

Successful applicants will be based within commutable distance of the Aberystwyth office or in North Wales. Applicants will be expected to be able to work hybridly, both from an office and remotely.

The role will report to the Bureau Leader under the day‑to‑day supervision of the Bureau Supervisors. The post holder will be responsible for providing technical helpline support to keepers and stakeholders, inputting and verifying information.

Putting the customer at the heart of what we do is critical. This means providing excellent customer service to stakeholders, delivery partners and customers, both internal and external, establishing their needs and requirements and checking their understanding of actions needed. It includes dealing with customer enquiries professionally by telephone, email and other channels effectively, providing timely and accurate information from existing guidance, and ensuring that follow‑up action is completed within agreed timescales to meet customer expectations.

Principal accountabilities, responsibilities and activities

• To act as first point of contact/direct line support to industry, providing support for keepers and other organisations. Answer or signpost/forward keeper and stakeholder enquiries as appropriate in a courteous and efficient manner with all telephone and electronic queries.
• Act as support to users who are experiencing technical problems in using the EIDCymru system. Escalate technical issues to the Welsh Government IT Support Team as required.
• Accurately input data onto EIDCymru systems within required timescales, including data checking. Track any incorrect information and work with relevant individuals and other organisations to resolve issues. Act upon authorised instructions to correct data submission.
• Undertake customer contact by phone, letter, or email to resolve queries and accurately update systems in a timely manner. Provide a high level of customer care to the agricultural community in Wales.
• Record all industry queries, the EIDCymru response, resolutions, and follow‑up actions. Provide basic service desk management information, such as enquiry types, enquiry volumes, resolved as first line, enquiries referred etc.
• Maintain a log of lessons, observations, experiences gained and participate in scheme reviews with the Welsh Government team.

Additional tasks

• Manage paper and electronic based records in accordance with policy.
• Contribute to the delivery of targets and external commitments, ensuring that all required outcomes and outputs are achieved.
• Highlight and hand-off urgent issues or areas of concern to the Bureau leaders.
• Support the Bureau Leader and Supervisors with Bureau and ad‑hoc tasks as and when required.
• Develop positive working relationships with own team and others, maintaining dignity at work. Work collaboratively, sharing information and good working practices, raising risks/issues and suggestions for improvement.
• Adhere to guidance, keep up to date with relevant business processes and changes as they occur. Undertake the necessary training required to be effective in the role and be proactive in identifying personal development needs.

Personal Specification: BVD Bureau Operator Knowledge Essential Criteria

• Good standard of education (minimum of 5 GCSE’s (or equivalent) to include Mathematics, Welsh and English)

Desirable Criteria

• A current valid driving licence.

Experience and Skills Essential Criteria

• Ability to navigate IT systems including MS Office: word, excel and email.
• Good oral and written communication skills in both Welsh and English
• Ability to follow processes methodical, with meticulous attention to detail and the ability to check / identify issues or mismatches
• Positive approach to customer care and excellent telephone manner and ability to deal with enquiries effectively and politely
• Ability to work as part of a team with the flexibility to undertake other tasks as and when needed
• Ability to work without supervision and to be able to prioritise workloads
• Ability to gather the relevant data to make informed decisions.

Desirable Criteria

• Experience of using databases and inputting data
• Ability to work to deadlines in a fast‑paced working environment
• Good organisational skills, able to adapt to changing priorities and the ability to quickly react, re‑prioritise and monitor own workload.

Trosolwg o’r Sefydliad

Mae Llywodraeth Cymru yn dwyn ynghyd systemau ar wahân ar gyfer cofnodi symudiadau gwartheg, defaid a moch i fodloni gofynion Ewropeaidd i gefnogi parhad masnachu ar ôl Brexit. Mae hyn hefyd yn rhoi cyfle i ddiffinio hunaniaeth ac enw da Cymru fel arweinydd byd‑eang ym maes lles a safonau anifeiliaid.

Ar hyn o bryd mae EIDCymru yn cofnodi symudiadau defaid, geifr a cheirw yng Nghymru ac mae ganddo hanes rhagorol sy’n uchel ei barch ledled y DU. Gan adeiladu ar alluoedd presennol EIDCymru, dyma’r dewis naturiol i ymgorffori symudiadau gwartheg a moch Cymru. Bydd yn darparu llwyfan hygyrch, hawdd ei ddefnyddio i’n ffermwyr, marchnadoedd da byw a lladd‑dai. Bydd yn gwella’r gallu i olrhain a fydd yn cynorthwyo i gyfyngu ar effaith achosion o glefyd tra hefyd yn rhoi cyfle arwyddocaol i ddiwydiant cig coch Cymru wella’r defnydd o ddata i ysgogi effeithlonrwydd ar y fferm a rhoi sicrwydd i ddefnyddwyr o darddiad eu bwyd.

Mae Llywodraeth Cymru yn gweithredu cynllun gwaredu dolur rhydd feirysol buchol (BVD). Mae BVD yn afiechyd feirysol mewn gwartheg sy’n achosi amrywiaeth o afiechydon a all fod yn angheuol. Mae llwyddiant y cynllun yn ddibynnol ar wireddu gwasanaeth digidol i gasglu a defnyddio canlyniadau profion BVD anifeiliaid, cynnal statws BVD holl fuchesau Cymru a chaniatáu’r wybodaeth fod ar gael i gyrff perthnasol ac awdurdodedig.

Mae EID Cymru yn is‑gwmni i Hybu Cig Cymru, sef y corff strategol sy’n gyfrifol am ddatblygu, hyrwyddo a marchnata cig coch Cymru.

Trosolwg o’r Swydd

Bydd ymgeiswyr llwyddianus wedi eu lleoli o fewn pellter cymudo i swyddfa Aberystwyth neu yn Ngogledd Cymru. Disgwylir i ymgeiswyr allu gweithio yn hybrid, mewn swyddfa ac o bell.

Bydd y rôl yn adrodd i’r Arweinydd Biwro dan oruchwyliaeth o ddydd‑i‑ddydd y Goruchwylwyr Biwro. Bydd deiliad y swydd yn gyfrifol am ddarparu cefnogaeth llinell gymorth technegol i geidwaid a rhanddeiliaid, mewnbynnu a gwirio gwybodaeth.

Mae rhoi’r cwsmer wrth wraidd yr hyn a wnawn yn hollbwysig. Mae hyn yn golygu darparu gwasanaeth cwsmeriaid rhagorol i randdeiliaid, partneriaid cyflenwi a chwsmeriaid, yn fewnol ac yn allanol, gan sefydlu beth yw eu hanghenion a’u gofynion a gwirio eu dealltwriaeth o’r camau sydd eu hangen. Mae’n cynnwys delio ag ymholiadau cwsmeriaid yn broffesiynol dros y ffôn, ar e‑bost a sianelau eraill yn effeithiol, darparu gwybodaeth amserol a chywir o’r canllawiau presennol, a sicrhau bod camau dilynol yn cael eu cwblhau o fewn amserlenni y cytunwyd arnynt i fodloni disgwyliadau cwsmeriaid.

Prif atebolrwydd, cyfrifoldebau a gweithgareddau

• Gweithredu fel y pwynt cyswllt cyntaf i’r diwydiant gan ddarparu cymorth i geidwaid a chyrff eraill. Ateb neu gyfeirio ymholiadau ceidwaid a rhanddeiliaid fel bo’n addas yn gwrtais ac yn effeuthlon dros y ffôn ac yn electronig.
• Darparu cymorth i ddefnyddwyr sy’n profi anawsterau technegol wrth ddefnyddio systemau EIDCymru. Codi materion technegol gyda thîm cefnogi TG Llywodraeth Cymru fel bo angen.
• Mewnbynnu data yn gywir i systemau EIDCymru o fewn y terfynau amser gofynnol, gan gynnwys gwirio data. Olrhain unrhyw wybodaeth anghywir a gweithio gydag unigolion a sefydliadau perthnasol eraill i ddatrys problemau. Gweithredu yn unol â chyfarwyddiadau awdurdodedig i gywiro data.
• Cysylltu â chwsmeriaid dros y ffôn, drwy lythyr neu e‑bost i ddatrys ymholiadau a diweddaru systemau’n gywir mewn modd amserol. Darparu lefel uchel o ofal cwsmer i’r gymuned amaethyddol yng Nghymru.
• Cofnodi holl ymholiadau’r diwydiant, ymatetydion, datrysiadau a chamau dilynol. Darparu gwybodaeth desg gymorth, megis math o ymholiadau, nifer yr ymholiadau datrysiadau uniongyrchol a materion a paswyd ymlaen.
• Cynnal cofnod o wersi, arsylwadau a phrofiad enillwyd ac ymgymryd mewn adolygiadau cynllun gyda Llywodraeth Cymru.

Tasgau Ychwanegol

• Rheoli gwybodaeth papur ac electroneg yn unol a pholisi.
• Cyfrannu at gyrraedd targedau ac ymrwymiadau allanol gan sicrhau bod y canlyniadau a’r allbynnau yn gyraeddadwy.
• Hysbysu a throsglwyddo materion brys ac achosion o bryder i arweinwyr y Biwro.
• Cefnogi Arweinydd Biwro a’r goruchwylwyr gyda’r biwro a thasgau ad‑hoc pan fo galw.
• Datblygu perthynas gadarnhaol gyda’r tîm ac eraill gan gynnal parch yn y gwaith. Cydweithio, rhannu gwybodaeth ac ymarfer da, codi risg a materion ac awgrymiadau i wella.
• Cydymffurfio a chanllawiau, cadw i fyny gyda newidiadau a phrosesau fel maent yn digwydd. Ymgymryd â hyfforddiant angenrheidiol i fod yn effeithiol yn y rôl ac yn rhagweithiol wrth adnabod anghenion datblygu personol.

Manyleb y Person: Gweithredwr Biwro BVD Gwybodaeth Meini Prawf Hanfodol

• Addysg o safon dda (o leiaf 5 TGAU (neu gyfatebol) i gynnwys Mathemateg, Cymraeg a Saesneg)

Meini Prawf Dymunol

• Trwydded yrru ddilys gyfredol.

Profiad a Sgiliau Meini Prawf Hanfodol

• Y gallu i lywio systemau TG gan gynnwys MS Office: word, excel ac e-bost.
• Sgiliau cyfathrebu llafar ac ysgrifenedig da yn y Gymraeg a’r Saesneg.
• Y gallu i ddilyn procesau yn drefnus gan roi sylw manwl i fanylion a’r gallu i wirio / nodi materion neu ddiffyg cyfatebiaeth.
• Ymagwedd gadarnhaol tuag at ofal cwsmeriaid a dull ffôn ardderchog a’r gallu i ddelio ag ymholiadau’n effeithiol ac yn gwrtais.
• Y gallu i weithio fel rhan o dîm sydd â’r hyblygrwydd i ymgymryd â thasgau eraill yn ôl yr angen.
• Y gallu i weithio heb oruchwyliaeth a gallu i flaenoriaethu llwyth gwaith.
• Y gallu i gasglu’r data perthnasol i wneud penderfyniadau gwybodus.

Meini Prawf Dymunol

• Profiad o ddefnyddio cronfeydd data a mewnbynnu data.
• Y gallu i weithio i derfynau amser mewn amgylchedd gwaith prysur.
• Sgiliau trefnu da, yn gallu addasu i flaenoriaethau sy’n newid a’r gallu i ymateb, ail‑flaenoriaethu a monitro eu llwyth gwaith eu hunain yn gyflym.

EIDCymru is managing information about movements and animal health on behalf of the Welsh Government. It can help reduce the impact of disease outbreaks while enabling the Welsh red meat industry to improve data-driven farm efficiency and provide consumers with assurance about the provenance of their food. The position requires clear communication in both Welsh and English.

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