Contracts Manager - Repairs&Maintenance, Accrington

Main purpose of the role: We are seeking an experienced Contracts Manager Repairs&Maintenance to lead the effective delivery of responsive and planned maintenance services across our contract portfolio. You will play a key role in ensuring high-quality, cost-effective and compliant repairs&maintenance services, while driving performance, improving customer satisfaction, and strengthening contractor delivery standards. This is a hands-on operational leadership role with real influence over service quality, budgets, and continuous improvement. ____________________________________________________________________Responsibilities and Key Duties: ? Lead the day-to-day delivery of responsive repairs and planned maintenance services ? Manage contractor and supplier performance, ensuring delivery against SLAs and KPIs ? Oversee budgets, cost control, and value-for-money service delivery ? Conduct regular site inspections and quality audits to maintain high standards? Ensure full compliance with health&safety legislation and statutory requirements ? Develop and improve maintenance delivery processes and service efficiency ? Handle escalated complaints and complex service issues, ensuring timely resolution ? Produce accurate performance reports and present findings to senior management ? Support service improvement initiatives and drive innovation in repair deliveryAbout you: We are looking for someone with strong operational experience in repairs and maintenance who can confidently manage contractors, budgets, and service performance in a fast-paced environment. You will have: ? Proven experience in repairs, maintenance, or property services contract management? Lateral thinking and strong leadership experience managing contractors or operational teams is essential. ? Experience working with KPIs, SLAs, and performance monitoring ? Good understanding of health&safety compliance in property or construction environments ? Strong financial awareness with experience managing budgets ? Excellent communication and stakeholder management skills ? A proactive, solutions-focused approach with strong attention to detail ? Ability to perform under pressure and manage competing prioritiesDesirable experience ? Social housing, local authority, or housing association environment ? Managing large-scale repairs or maintenance contracts ? Experience handling escalated customer or tenant issues ? Relevant qualifications (e.g. HNC/HND, CIOB, IOSH or equivalent experience) Additional Information? Full UK driving licence required. ? Travel across sites within the region will be required ? Opportunity to influence service improvement and operational performance TPBN1_UKTJ