IT & Business Systems Team Leader, Blackwood NP12 4AB

About the Role
We are seeking a proactive, hands-on IT Team & Business Systems Team Leader to lead the delivery of IT services and infrastructure across the business, while line-managing specialist systems roles to ensure effective support, prioritisation, and continuous improvement.

This is an IT-led operational leadership role, focused on day-to-day service delivery, incident management, vendor coordination, and team leadership. The role includes people management responsibility for the ERP Analyst and Service Desk Analyst.

The successful candidate will ensure IT services are reliable, responsive, and aligned with business needs, while supporting specialist system owners to deliver improvements in a controlled and structured way.

Key Responsibilities

IT Service Leadership & Operations

• Lead and coordinate day-to-day IT service delivery, including service desk activity, incident management, and escalations
• Ensure timely resolution of IT issues and effective communication with users and stakeholders
• Act as the primary point of contact for the external IT support provider, managing performance and priorities
• Maintain IT operational procedures, documentation, and service standards.

Team Leadership & People Management

• Line-manage and support a small internal team, including the ERP Analyst and Service Desk Analyst.
• Provide clear prioritisation, workload coordination, and performance management across the team
• Support capability development and ensure clear role boundaries between IT services and business systems ownership
• Act as an escalation point for delivery risks, capacity constraints, or resourcing issues.

ERP & Business Systems Oversight

• Provide people management and delivery oversight for ERP and business systems activities, without acting as the technical subject matter expert
• Support prioritisation of ERP-related initiatives in line with business needs and available capacity
• Ensure ERP and business systems changes follow agreed IT change, security, and governance processes
• Escalate risks or dependencies relating to ERP delivery to the Finance & HR Director as required.

IT Governance, Risk & Compliance

• Coordinate IT onboarding and offboarding, user access management, and permissions across systems
• Maintain GDPR compliance and support routine IT risk management activities
• Monitor service performance, including SLA adherence, and support reporting where required.

Projects, Vendors & Assets

• Coordinate delivery of small-to-medium IT and systems-related projects
• Track and manage software licensing, hardware lifecycle, and IT asset registers
• Support IT budgeting activities by monitoring spend and highlighting upcoming requirements
• Assist with vendor communication, renewals, and procurement processes.

Continuous Improvement & Technology Awareness

• Maintain awareness of relevant technology developments and operational best practice
• Encourage continuous improvement in IT service delivery and system usability
• Provide informed recommendations to support efficiency, resilience, and user experience.

Person Specification

Essential

• Minimum of 5 years’ experience in an IT operations, business systems, or technical support role within a fast-paced environment
• Experience supervising or line-managing a small technical team
• Strong working knowledge of IT infrastructure, service desk operations, and user support
• Experience managing or working closely with outsourced IT support providers
• Demonstrated experience coordinating IT or systems improvement initiatives
• Strong communication and stakeholder management skills
• Organised, proactive, and methodical with a practical approach to problem-solving
• Full UK driving licence and valid passport, with flexibility to travel between UK sites.

Desirable

• Degree or equivalent qualification in Computing, Information Systems, or a related discipline
• Experience in a manufacturing, engineering, or multi-site environment
• Experience working alongside ERP or enterprise systems teams, with an understanding of ERP lifecycle and change control.

Location:

Oakdale, South Wales (with regular travel to UK sites: Aberbeeg and Blaina)

Hours:

Full-time or Part Time, 30–39 hours per week

• Monday to Thursday: 8:00am – 5:00pm
• Friday: 8:00am – 1:00pm

Reporting to:

Finance & HR Director

Job Types: Full-time, Part-time, Permanent

Pay: £38,000.00-£45,000.00 per year

Expected hours: 30 – 39 per week

Benefits:

• Bereavement leave
• Company events
• Company pension
• Cycle to work scheme
• Enhanced maternity leave
• Enhanced paternity leave
• Flexitime
• Free parking
• Health & wellbeing programme
• On-site parking
• Sick pay

Work Location: In person