1258 - IT Support Assistant (IT Service Desk), Barnsley S75 2EP
1258 - IT Support Assistant (IT Service Desk), Barnsley S75 2EP
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Barnsley S75 2EP, United Kingdom -
Posted: less than a week ago
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Description
Job summary
Interview Date: TBC
37.5 hours per week 12 MONTHS FIXED TERM
**This would be ideally suited to a University Student studying a computing related course and looking for a placement year opportunity**
This role is a fantastic opportunity for apprenticeswho are currently studying for NVQ Level 2/3, apprentices should note that thesalary would be Agenda for Change Annex 21 trainee rate (75% max of band)until they have completed their apprenticeship.
An opportunity has arisen for an ICT Support Assistant to work within the ICT Service Desk team at Barnsley Hospital NHS Foundation Trust on a fixed term basis.
The ICT Department is primarily concerned with providing repair, maintenance of networking, telecommunications, desktop, virtual desktop and server systems, support and implementation for the Barnsley Hospital NHS foundation Trust.
For further information please contact:
IT Service Desk -
Adam McGeorge -
James Shaw -
Main duties of the job
The post holder will be responsible for providing the ICT Help Desk function. This will include the provision of a call logging function via telephone and drop-in.
Other duties include some remote fixes, the processing of procurement of IT equipment to the Trust, user account creation and maintenance, smart card maintenance, asset recording, advice to users, and also providing general administration duties.
This post requires a highly developed customer focus and the ability to work on your own initiative.
About us
BarnsleyHospital NHS Foundation Trust is a high performing Trust, currently rated Goodby the Care Quality Commission (CQC) and achieving significant progress in thedelivery of our strategic objectives, including our ambition to be the bestPlace to Work
Wescored best in the country in the most recent NHS Staff Survey for teamwork,compassionate leadership, and supporting work/life balance. In 2024's survey,the Trust also scored above average in every theme of the NHS People Promisethe promise NHS colleagues make to each other to improve the experience ofworking in the NHS for everyone
Weare proud of the commitment of our colleagues to ensuring a strong andsustainable future and our organisation is highly valued by our localcommunities
Therehas never been a better time to join Barnsley Hospital. It is moving at paceand a we can do this attitude is evident right through the organisation
BarnsleyHospital NHS FT is committed to promoting equality of opportunity and fairtreatment to all applicants
Forindividuals who may require sponsorship under the skilled worker or health&care visa route please use the link on the right hand side of the advertto check your eligibility, please note that band 2 roles are no longer eligiblefor sponsorship
Thecost of the DBS (criminal records check) for Band 6 and above roles will onlybe met by the successful candidate(s) through salary deduction
Pleasenote we reserve the right to close positions early
Job description
Job responsibilities
Job Description forIT Support Assistant (IT Service Desk)
Please refer to the attachedJob Description and Person Specification for full details of the role andresponsibilities.
SupportingDocuments
Please refer to thevalues-based recruitment guidance and associated documentation.
Job description
Job responsibilities
Job Description forIT Support Assistant (IT Service Desk)
Please refer to the attachedJob Description and Person Specification for full details of the role andresponsibilities.
SupportingDocuments
Please refer to thevalues-based recruitment guidance and associated documentation.
Person Specification
Experience
Essential
Essential
Essential
Essential
Essential
Person Specification
Experience
Essential
Essential
Essential
Essential
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Barnsley Hospital NHS Foundation Trust
Address
Pogmoor Road
Barnsley
South Yorkshire
S75 2EP
United Kingdom
Employer's website
Interview Date: TBC
37.5 hours per week 12 MONTHS FIXED TERM
**This would be ideally suited to a University Student studying a computing related course and looking for a placement year opportunity**
This role is a fantastic opportunity for apprenticeswho are currently studying for NVQ Level 2/3, apprentices should note that thesalary would be Agenda for Change Annex 21 trainee rate (75% max of band)until they have completed their apprenticeship.
An opportunity has arisen for an ICT Support Assistant to work within the ICT Service Desk team at Barnsley Hospital NHS Foundation Trust on a fixed term basis.
The ICT Department is primarily concerned with providing repair, maintenance of networking, telecommunications, desktop, virtual desktop and server systems, support and implementation for the Barnsley Hospital NHS foundation Trust.
For further information please contact:
IT Service Desk -
Adam McGeorge -
James Shaw -
Main duties of the job
The post holder will be responsible for providing the ICT Help Desk function. This will include the provision of a call logging function via telephone and drop-in.
Other duties include some remote fixes, the processing of procurement of IT equipment to the Trust, user account creation and maintenance, smart card maintenance, asset recording, advice to users, and also providing general administration duties.
This post requires a highly developed customer focus and the ability to work on your own initiative.
About us
BarnsleyHospital NHS Foundation Trust is a high performing Trust, currently rated Goodby the Care Quality Commission (CQC) and achieving significant progress in thedelivery of our strategic objectives, including our ambition to be the bestPlace to Work
Wescored best in the country in the most recent NHS Staff Survey for teamwork,compassionate leadership, and supporting work/life balance. In 2024's survey,the Trust also scored above average in every theme of the NHS People Promisethe promise NHS colleagues make to each other to improve the experience ofworking in the NHS for everyone
Weare proud of the commitment of our colleagues to ensuring a strong andsustainable future and our organisation is highly valued by our localcommunities
Therehas never been a better time to join Barnsley Hospital. It is moving at paceand a we can do this attitude is evident right through the organisation
BarnsleyHospital NHS FT is committed to promoting equality of opportunity and fairtreatment to all applicants
Forindividuals who may require sponsorship under the skilled worker or health&care visa route please use the link on the right hand side of the advertto check your eligibility, please note that band 2 roles are no longer eligiblefor sponsorship
Thecost of the DBS (criminal records check) for Band 6 and above roles will onlybe met by the successful candidate(s) through salary deduction
Pleasenote we reserve the right to close positions early
Job description
Job responsibilities
Job Description forIT Support Assistant (IT Service Desk)
Please refer to the attachedJob Description and Person Specification for full details of the role andresponsibilities.
SupportingDocuments
Please refer to thevalues-based recruitment guidance and associated documentation.
Job description
Job responsibilities
Job Description forIT Support Assistant (IT Service Desk)
Please refer to the attachedJob Description and Person Specification for full details of the role andresponsibilities.
SupportingDocuments
Please refer to thevalues-based recruitment guidance and associated documentation.
Person Specification
Experience
Essential
- Experience of a call logging system, remote and face to face support.
- General offices duties, filing, photocopying, telephone
- Experience in a busy IT Helpdesk environment or contact centre
Essential
- Please describe in around 100 words: what Equality&Diversity means to you and why they are important.
- Please describe in around 100 words: What motivates you to do a good job.
Essential
- Minimum of 3 Grade C or equivalent GCSEs (including English Language and ICT)
- NVQ 2
- Have passed or working towards Microsoft Desktop Support certifications in windows 7 and or Windows 10
- Working towards a degree in an IT related subject
Essential
- Keyboard
- Good communication
- Good organisational
- Excellent telephone manner
- Ability to work in a team environment
- Able to accept direction
- Ability to work under pressure
Essential
- A working knowledge of Windows and Microsoft products
- Experience supporting NHS Mail and Teams
- Able to manage user accounts in Active Directory
Person Specification
Experience
Essential
- Experience of a call logging system, remote and face to face support.
- General offices duties, filing, photocopying, telephone
- Experience in a busy IT Helpdesk environment or contact centre
Essential
- Please describe in around 100 words: what Equality&Diversity means to you and why they are important.
- Please describe in around 100 words: What motivates you to do a good job.
Essential
- Minimum of 3 Grade C or equivalent GCSEs (including English Language and ICT)
- NVQ 2
- Have passed or working towards Microsoft Desktop Support certifications in windows 7 and or Windows 10
- Working towards a degree in an IT related subject
Essential
- Keyboard
- Good communication
- Good organisational
- Excellent telephone manner
- Ability to work in a team environment
- Able to accept direction
- Ability to work under pressure
Essential
- A working knowledge of Windows and Microsoft products
- Experience supporting NHS Mail and Teams
- Able to manage user accounts in Active Directory
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Barnsley Hospital NHS Foundation Trust
Address
Pogmoor Road
Barnsley
South Yorkshire
S75 2EP
United Kingdom
Employer's website
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Job position1258 - IT Support Assistant (IT Service Desk)
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