1st Line Technical Support, Basildon SS14 3BN

Join a friendly, growing tech company where you’ll be the first point of contact for our B2B clients — helping marinas and holiday parks across the UK deliver reliable energy services. You’ll build lasting customer relationships while developing your technical skills, supported by a dedicated team that invests in your growth and career progression.

About Us

Meter Macs is the UK’s leading provider of smart metering solutions for caravan parks and marinas. Our systems help operators recover energy costs fairly, reduce admin, and deliver a seamless customer experience.

The Role

We’re looking for a confident and motivated B2B Support Specialist to join our growing team in Basildon. This is a customer-focused role where you’ll be the first point of contact for clients, providing support over phone and email. While the role is primarily customer support, you’ll also have the opportunity to build technical skills and progress with the company.

What You’ll Do

• Provide friendly and professional 1st line support to clients (mainly marinas and holiday parks).
• Troubleshoot issues and escalate when necessary.
• Keep clients updated and build strong working relationships.
• Coordinate with electricians and contractors when required.
• Work alongside senior technical teams to broaden your skills.

What We’re Looking For

• Excellent phone and email communication skills.
• A positive, customer-first attitude.
• Ability to manage multiple queries and prioritise effectively.
• Basic IT knowledge and willingness to learn more.

Desirable (not essential – training provided):

• Previous B2B customer service experience.
• Basic networking or IT skills.
• Experience in utilities, electronics, or technical support.

What We Offer

• £25,000–£30,000 per year (depending on experience).
• Company pension.
• Free on-site parking.
• Full training and development opportunities.
• Exposure to innovative smart metering technology.

Schedule: Monday to Friday, office-based (Basildon). 8AM to 4:30PM

Job Type: Full-time

Pay: £25,000.00-£30,000.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking

Application question(s):

• Do you have the Right to Work in UK without requiring Sponsorship?

Work Location: In person