2nd Line IT Support Engineer, Basingstoke RG24

About the Role ⭐
We’re looking for an experienced 2nd Line IT Support Engineer to join our growing team. This is a office based role, Monday to Friday, but you’ll also be an onsite engineer to some of our customers. Site visits and project work are a big part of the job, so you’ll need a full UK driving licence and your own car.

Most of our service desk team is based in the office, so you’ll work closely with them while also handling escalations and projects. We’re a small but ambitious MSP, and this role is a key part of our expansion in the north.

What You’ll Do ⚡

• Handle 2nd line support requests, acting as an escalation point for 1st line.
• Support Microsoft 365 (Exchange, SharePoint, Intune/MDM).
• Support and administer Windows 10/11 and Windows Server (ADDS, DHCP, DNS, VPN).
• Provide IT support to dental practices, including systems such as EXACT, R4, Systems for Dentists, and imaging solutions (e.g. Sidexis, VixWin, DBSwin).
• Visit customer sites for installs, break/fix work, and networking refreshes (servers, Wi-Fi, cabling, PCs, full-stack hardware).
• Build and configure hardware from home (all kit for your home setup is supplied).
• Get involved in project work: Microsoft Cloud migrations, Intune rollouts, hosted Azure VMs, cloud PBX deployments, full Wi-Fi replacements.

What We’re Looking For ✅

• At least 4 years’ IT support experience (ideally with a small/medium MSP).
• Strong Microsoft 365 and Windows experience.
• Good networking knowledge (Wi-Fi, VLANs, UniFi or similar).
• Experience with dental systems (EXACT, R4, Systems for Dentists, imaging software) is a big advantage.
• Comfortable working independently and visiting customer sites on your own.
• Well-organised, methodical, able to handle projects as well as support tickets.

What We Offer

• Competitive salary (depending on experience).
• Training and support with certifications (Microsoft, vendor, networking).
• A chance to be part of a fast paced, growing MSP, where you’ll have real responsibility and opportunities to progress.

Location

• Office based, Hampshire
• Candidates living within a 30 minute commute of preferred for customer access.

Job Types: Full-time, Permanent

Pay: From £30,000.00 per year

Benefits:

• Company pension

Application question(s):

• Have you supported dental systems (e.g. EXACT, Systems for Dentists, Carestream R4, Sidexis, VixWin, DBSwin)?
• Are you based in a commutable distance from Basingstoke and are you able to travel to customer sites across the South of England?
• Have you previously used any of the following MSP tools within a previous role?

(HaloPSA, NinjaOne, Huntress, DNS Filter)

• Have you previously been part of an MSP?

Experience:

• IT support (MSP environment): 4 years (required)

Licence/Certification:

• full UK driving licence and have access to your own vehicle (required)

Location:

• Basingstoke RG24 (preferred)

Work Location: In person