Service Advisor/Bookkeeper, Welling

Job Summary

Clover and Serks is an ambitious and fast-growing automotive startup. We're looking for a motivated and detail-oriented Service Advisor/Bookkeeper to join our team. This dual-role position will manage customer service, bookings, and workshop finance tasks, ensuring smooth operations both front-of-house and behind the scenes.

If you’re seeking a role where you can grow with the business, shape the customer journey, and be part of something from the ground up, this is your opportunity.

Key Responsibilities

Customer Service & Bookings

• Greet and assist customers, ensuring a friendly and professional experience from drop-off to collection.
• Handle all service and MOT bookings, confirming appointments, scheduling efficiently, and monitoring workshop availability.
• Clearly explain service and repair work, answer queries, and provide regular updates.
• Upsell relevant services or repairs based on the vehicle’s condition or service history.
• Follow up with customers post-service to ensure satisfaction.
• Maintain clear and timely communication via phone, email, and in person.

Workshop Accounts & Finance

• Generate accurate customer invoices for services, repairs, and parts.
• Record payments, track outstanding invoices, and follow up on overdue accounts.
• Maintain and reconcile parts stock, liaising with suppliers to order and track workshop materials.
• Assist with cash handling, daily takings, and reconciliation.
• Support reporting of workshop revenue, job completion rates, and financial performance.
• Maintain accurate records using QuickBooks and the service booking system.

Workshop & Administration

• Liaise with technicians to allocate and prioritise jobs efficiently.
• Keep the service desk, reception, and administrative areas clean, organised, and presentable.

Skills

• Previous experience as a Service Advisor, Workshop Coordinator, or in workshop accounts.
• Strong organisational and administrative abilities, with attention to detail in both customer service and workshop finance tasks.
• Excellent interpersonal and communication skills.
• Confident upselling services while maintaining a customer-first approach.
• Familiarity with basic mechanical terms and vehicle systems.
• Experience with QuickBooks and service booking systems (TechMan preferred).
• Valid UK driving licence (held for at least 1 year, clean).
• Proactive, dependable, and solution-oriented.

Salary & Working Hours

• Pay: From £28,500
• Schedule: Rota-based between Monday–Saturday, 7am–5pm or 8am–6pm
• Working Week: 5 days per week | 45 hours
• Overtime: Available when required

Perks & Benefits

• Company pension
• Free onsite parking
• Access to health & wellbeing services
• Retailer discounts via Bright Exchange
• Opportunities for career development within a growing company

Job Type: Full-time

Pay: From £28,500.00 per year

Benefits:

• Company pension
• Free parking
• Health & wellbeing programme

Experience:

• service advisor: 1 year (required)

Language:

• English (preferred)

Work Location: In person