DC IT/Run Technician (m/f/x), Bexleyheath

Permanent contract IT, Technology & Product ERITH, GB, DA8 1EW

RECRUITMENT PROCESS

1. Meeting with our Talent Acquisition Specialist: Pauline 2. Interview with the Manager: Patrick

3. Assessment (if relevant)
4. Meeting with a Peer, Team Member, or Director
5. Final debrief, Feedback & Decision

OUR BENEFITS & PERKS

âï¸ A Hybrid Remote Work Policy
âï¸ An Employee Shareholding Plan
âï¸ A Service Recognition Program
âï¸ Subsidies for Holiday and Sports Activities
âï¸ On-site Nursery/Daycare (depending on location)

Plus:
âï¸ Multicultural Teams
âï¸ Well-Equipped Modern Workspaces
âï¸ An Online Learning and Certification Platform
âï¸ Digital Medical and Social Support Services for you and your family

JOIN THE OVHCLOUD JOURNEY

OVHcloud values and supports the diversity of the people we hire.
For us, Diversity means fostering a workplace where individual differences are recognized, appreciated, and respected, allowing everyone to develop their full potential and strengths.
Be free to be yourself!

IA IN OUR DNA

Artificial Intelligence is reinventing our business every day.
Join us to explore its immense possibilities and co-build the future!

SUSTAINABILITY AT OVHCLOUD: A DEEP COMMITMENT

Want to contribute to unique projects to build the Open Cloud together? Let's go! At OVHcloud, we are driven by the same desire: to build the future together and champion the freedom to innovate.

DC IT/Run Technician (m/f/x) Within your #OneTeam Within OVHcloud, the Business Unit Industry is responsible for designing and delivering server resources and infrastructures, while innovating and industrializing good practices. It ensures competitive levels of service and quality while respecting deadlines agreed with customers. As Datacenter IT/RUN Maintenance Technician, you will provide level 1 support to datacenter teams, subsidiaries and OVHcloud customers as well as contribute to set up and maintain our datacenters. You will be part of a team of technician that operate 24/7, managed by a Team Leader. Your main responsibilities Contribute to datacenter systems architecture and ensure 1st level of support

• Optimize the racks for new servers
• Connect power and network cables within server and network racks
• Wire the incoming cables and network within the racks respecting wiring scheme
• Install / Uninstall servers as required by the DC Team Leader and in accordance with the operational plan
• Assemble and install computer hardware (assemble / install / upgrade/ update servers)
• Adhere to health and safety rules and regulatory requirements
• Escalate incident tickets to Level 2 support where appropriate

Contribute to Datacenter maintenance

• Complete interventions on the equipment in response to monitoring alerts or customer tickets
• Upgrade the servers (change obsolete components)
• Undertake curative maintenance on delivered servers
• Troubleshoot technical issues using various tools: network, servers
• Perform regular established maintenance procedures
• Understand and maintain cabling systems
• Replace failed networking devices within racks
• Implement actions to resolve problems related to the server environment
• Ensure servers are functioning properly via analysis and monitoring
• Keep asset databases up to date
• Manage and resolve system failures quickly
• Assist team members with other relevant maintenance tasks within the Datacenter

Coordinate activity with all 24/7 teams and help improve customer relations

• Contribute to the continuous improvement of the department, meeting the requirements set out in the quality management system
• Help maintain good customer relations and customer satisfaction on a daily basis
• Ensure information is shared between maintenance agents and provide reports to the Team Leader
• Respect the schedule and targets set by the Team Leader

xSkills required:

• A keen interest in IT and computer hardware products/components
• Advanced understanding of general maintenance procedures and techniques
• Physically capable and available to work weekends, public holidays, and evenings
• Effective problem-solving abilities
• Work in compliance with international standards, normative and regulatory requirements
• A team player with excellent communication skills
• Organized, autonomous and adaptable
• Basic knowledge of computer networking
• Well-organized person and have the ability to prioritize tasks
• Customer centric oriented
• Autonomous
• Attention to detail and a solution orientated approach
• Positive, energetic and proactive mindset