Inbound Customer Service Advisor £328-£349 …, Birkenhead

We are currently seeking Inbound Customer Service Representatives to join an exciting new contract working on behalf of a well known Online Fashion/Home retailer. These are full time positions working 35 hours per week between 8am-8pm Monday-Sunday on a rota basis (Weekly Pay). The roles are all temp-perm and are long term positions for those seeking a change in career or new exciting opportunity. Role Within the role you will be required to ensue that a consistent and high quality customer experience is delivered to all customers Processing telephone orders and handling all after sales enquiries including delivery issues, account enquiries and returns process Proficient in using a variety of communication methods of customer communication as will include telephone, social media, live chat and emails Maintaining a positive and personalised relationship with customers to ensure repeat business Identifying and escalating any issues to management Complying with applicable regulations Contacting customers to resolve and queries and complaints in order to resolve any outstanding issues Liaising with other internal department on behalf of customersSkills/ Experience We are looking for previous experience of dealing with customers both verbal and written and experience of working within a customer centred environment. Must also be proficient in Microsoft Office Suites and strong computer skills You will be Adaptable and ready to handle all queries Organised and good attention to detail Empathetic and patient as well as positive and enthusiasticPositions are due to start on 7.9.2020 and 5.10.2020 within an initial 4 week paid training prior to start. Roles will be subject to a Satisfactory Credit check due to regulations within the campaign. To apply please register with us at (url removed)/register-new upon completion of this please contact us on (phone number removed) to advise or email us at (url removed)