Governance Manager - SI & RCA, West Midlands

A large healthcare organisation is looking to appoint an exciting new opportunity for a Governance Manager on an interim basis in the West Midlands. Manage and support complex Complaints and Serious Incidents using RCA and Datix. Main Responsibilities: Efficiently Investigating of serious Incidents and Complex complaints using root cause analysis and datix reporting system; Data analysis and report writing, having experience with NHS policies and procedures; Effectively ensure timely and comprehensive investigations of serious incidents; Demonstrate excellent working knowledge of serious incidents within a healthcare setting; Manage all incidents, ensuring precise, correct, complete and recorded on the incident information database promptly and accurately; Maintain a confidential approach to all issues, handling them with appropriate sensitivity and Professionalism; Apply Root Cause Analysis practices and processes, conducting an end to end serious incident investigation process; Risk Management experience to support with audits; Maintain up to date knowledge of legislation, national and local policies, and issues in relation to both the specific client group and mental health. A successful candidate will have: Must have worked within the NHS and with a background on conducting SI and RCA; Knowledge and experience in using Datix; Experience of dealing with sensitive and confidential information; Clear communicator with excellent written and verbal skills; Prioritise workload and manage time effectively, to meet tight deadlines; Ability to maintain effective relationships and develop networks to ensure effective Patient Safety. If you are interested in the post, please send a copy of your updated CV, along with availability. (url removed)