Third Line Support Engineer - Microsoft SME, West Midlands

Third Line Support Engineer (Microsoft SME) - Security Cleared NPPV or SC Remote/Onsite split Contract - Outside IR35 - 6 month rolling Our client based in the Midlands requires a skilled, (preferably NPPV or SC Cleared), Third Line Support Engineer with significant experience with Microsoft 365 rollouts. You will work as part of the Transformation Programme on a large scale migration from existing shared infrastructure to a mixed cloud solution. You will be supporting colleagues on site with 3rd line support issues, acting as a Microsoft SME. Main Responsibilities: To provide a Third Line support capability, to carry out appropriate customer problem solving activities, including invoking external support as necessary. To work, as directed by the Team Leader, to deliver an effective, high quality service to the organisation and all its customers. Research customer issues in a timely manner and follow up directly on recommendations and action plans. To manage and work with suppliers/partners to deliver an effective & efficient seamless service provision, as required by the level of the role. To help to create new knowledge base articles to share information for reuse throughout the team and customer base (where necessary). To diagnose faults within technical systems and take appropriate action, escalate (as per appropriate level) ensuring proper recording, investigation and identification. To be familiar with and support the aims and objectives of the team, department, contributing to the overall vison of the directorate and organisation. To take individual responsibility for fully understanding, and acting upon, situations that require the pursuit of purpose over process. To undertake other duties commensurate with the nature, level of responsibility and grading of this post, as required. Skills & Experience Microsoft 365 rollout (essential) Previous public sector experience Ideally Security Clearance either NPPV or SC Cleared Third Line Support, 365, Rollout, Microsoft, SME, Public Sector, Government, SC Cleared, SC Clearance, Security Cleared, Security Clearance