IT Support Desk Assistant, Birmingham B15 1PH

About the role

We have an exciting opportunity to join the Helpdesk as a IT Support Desk Assistant. Based at our Birmingham office (Five Ways) You will be working as part of the Helpdesk team fielding incoming requests via both Halo ITSM and telephone.

The core skills required are:

• Prior IT service desk experience of minimum 1 year.
• Strong communication skills
• System and Hardware Support
• User account administration
• Ability to prioritise workloads

This is an opportunity to join an IT team who have successfully developed high quality systems to support all aspects of its optical and hearing business including our stores, manufacturing facility and head office.

Schedule

• Monday to Saturday (5 days from 6)

The Business

We are a nationally based opticians and hearing care business. With a Head Office in Birmingham and a local manufacturing facility, we support over 168 retail branches across England, Scotland and Wales. This is a family owned business, which has maintained a presence in the city since 1938, and we are expanding.

Company Benefits

• Central location and transport links (2 minute walk from Five Ways Station and 5 minutes walk from city centre tram links)
• 28 days’ annual leave
• Sick Pay
• Pension
• Generous staff discount scheme

If you are interested in a new role and you want to know more about this opportunity, please get in touch.