Studio Receptionist, Birmingham

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Principal Talent Partner - HR / Talent at Impact Recruitment Group

Receptionist x 2 – Creative Wellness Studio

Location:: Birmingham Studio - onsite

Shift patterns: Monday, Tuesday and Wednesday - 2.30pm - 9.30pm

OR

Wednesday and Thursday - 2.30pm - 9.30pm

Salary dependant on shifts: £17,136 for 3 days work and £11,424 for 2 days

Are you a people person who thrives in a vibrant, customer-facing environment?

A well-established and fast-growing creative wellness studio is looking for an experienced and confident Receptionist to join their front-of-house team. You'll be the first point of contact for members and guests, creating a warm, welcoming experience while keeping operations running smoothly behind the scenes.

This is the perfect opportunity for someone who takes pride in delivering excellent service, enjoys variety in their day-to-day tasks, and is passionate about community, wellbeing, or lifestyle spaces.

• Greet all members and visitors with a professional, friendly attitude
• Manage class bookings, check-ins, and cancellations efficiently
• Respond to member inquiries via email, in person, and social media
• Process payments and manage billing queries
• Troubleshoot account issues or escalate where needed
• Coordinate with external services (cleaning, maintenance, etc.)
• Monitor and replenish essential stock and merchandise
• Help maintain a safe and organised studio environment
• Experience in a receptionist, front-of-house, or hospitality role
• A confident communicator with a calm, friendly presence
• Highly organised, detail-focused, and able to multitask
• Able to work afternoon to evening shifts (2:30 pm–9:30 pm)
• Flexible and willing to support occasional weekend events
• Passion for wellness, fitness, or creative industries is a bonus
• Standard shift: 2:30 pm – 9:30 pm
• Occasional early start or late finish for events or studio needs

Seniority level

• Seniority levelAssociate

Employment type

• Employment typePart-time

Job function

• Job functionAdministrative and Customer Service
• IndustriesPerforming Arts

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