Receptionist, Birmingham

We are currently recruiting for an experienced Hotel Receptionist to work within the front office team at Clayton Hotel Birmingham.

• Free employee meal on duty
• 50% Off F&B in all properties
• €/£60 employee rate on rooms for all Dalata-owned hotels
• 30% off Friends & Family rate
• Extra AL day for every year worked (5 days to a maximum of 5 days)
• Employee Assistance Programme.
• Development Opportunities through our Dalata Academy- support your career journey
• Staff Appreciation Initiatives, fun team-building activities and regular charity events

• Greet and welcome guests as they arrive at the hotel.
• Take and confirm reservations for guests using the system Opera.
• Register guests and process payments - ensuring accurate and efficient accounts and guest billing processes are followed.
• Update all guest information in the system.
• Build a good rapport with guests and resolve any complaints/issues quickly to maintain high quality customer service.
• Deal with guest requests to ensure a comfortable and pleasant stay.
• Respond to any inquiries guests may have about in-house facilities and local tourist information.
• Ensure correspondence and emails are responded to in a timely manner.

• Excellent customer service skills.
• Ability to work independently and take initiative.
• Outstanding communication skills.
• Capability to remain calm and perform well under pressure.
• Experience in 3/ 4-star hotel is desired but not essential.

Dalata Hotel Group – we bring the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we’ll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe.

Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers.

Dalata Hotel Group Plc is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone’s needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process.