Electronic Gaming Host, Birmingham

At Grosvenor Casinos, we don’t just offer a place to work - we offer a place to belong. For decades, Grosvenor Casinos has been the leading name in UK casinos, known for iconic venues and unrivalled experiences. Our casinos are vibrant, welcoming spaces where players come together to play with purpose, relax with friends, and enjoy brilliant food, drink, and entertainment.

Grosvenor Casinos sit at the heart of communities across the UK and our ambition is to become the UK’s most loved casinos. Our people bring that ambition to life by setting the tone on the casino floor, creating energy, and delivering breathtaking moments that keep guests coming back.

As an Electronic Gaming Host, you are pivotal in creating an unforgettable experience for our customers. You greet and attend to guests, making them feel valued and entertained. You infuse every moment with excitement and care, ensuring each guest’s visit exceeds expectations and fostering a vibrant, engaging atmosphere that encourages repeat visits.

• An understanding of the overall standard of the electronic gaming offer within the unit and the factors that impact its contribution to the business, along with a willingness to learn more about this product area.
• Experience of working successfully in a hospitality role.
• A positive attitude, great customer service and social skills.
• A willingness to be a team player, ensuring high customer service standards are delivered.

• Rewards that keep the excitement going – from team incentives and competitions to everyday perks.
• A strong start that sets you up to win – our induction gives you the confidence, knowledge, and support you need to hit the ground running, with ongoing learning to build your skills.
• Work with energy and variety – no two days are the same.
• High standards, achieved together – we set the bar high and support each other to reach it as a team.
• Room to grow and move forward – whether you’re starting out or ready for your next step, we’ll support your development and open up opportunities within Grosvenor Casinos and The Rank Group.

At Grosvenor Casinos and The Rank Group, we celebrate individuality and welcome applications from all backgrounds. If you need adjustments at any stage of the process, just let us know.