Housekeeping Assistant / Room Attendant, Birmingham

Have you the care and attention to detail to prepare our beautiful rooms to a Grand Standard?

Our Housekeeping Assistants work within the “heart of the house” and bring their personality and flair to provide a warm and friendly service to our guests.

The guest journey is paramount, so you’ll know how to deliver a fantastic experience for our guests, time and time again, achieving Grand standards.

£12.80 per hour – flexible hours to suit your availability.

Shift patterns: 9:00‑17:30 on weekdays and 10:00‑17:30 on weekends.

• To service guest bedrooms to The Grand Housekeeping standard, presenting immaculate beds, sparkling bathrooms and inviting corridors.
• To be accountable for an allocated section of bedrooms ensuring a high standard of cleanliness & presentation is second nature.
• Be flexible to jump into any role within the housekeeping department when required.
• Contribute to creating a warm and welcoming environment for our guests and colleagues.
• Creating memorable guest experiences.

• Team player.
• Strong organisational and time‑management skills.
• Strong communication skills.
• Previous experience is desired but not essential – be willing to learn.
• Fully flexible to work shift patterns weekdays between 9:00‑17:30pm and weekends inclusive 10:00‑17:30pm.
• Be yourself!

• £12.80 per hour – flexible hours to suit your availability.
• Stay at the Grand Hotel or other De Vere properties for as little as £50, with special rates for friends and family.
• Get 50% off food and drinks when you dine in Isaacs or Madeleine – or at any De Vere location.
• Explore our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities.
• Earn extra cash through our employee referral scheme.
• Free, freshly cooked meals from our chefs, available twice a day across service periods.
• Take advantage of our Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support, including free counselling.
• Annual complimentary stay at The Grand Hotel or any De Vere property of your choice, plus additional monetary rewards for reaching long‑service milestones – which increase year on year.
• Additional paid day off for your birthday, along with a £20 love‑to‑shop voucher.
• Inclusive multi‑faith prayer room accessible any time for all team members.
• Experience the flexibility and convenience of Wagestream, our financial wellbeing platform, granting you instant access to your pay when you need it.
• Career development opportunities and apprenticeship programmes.
• Regular team appreciation events and monthly recognition programmes.
• Venue closure over the Christmas period allowing you time off to enjoy the festive season.

The Grand Hotel Birmingham located on Colmore Row is housed in one of the city’s most iconic Grade II* listed buildings, combining beautifully restored Victorian features with modern service and style.

We warmly welcome everyone and foster a sense of belonging, where each person is valued and appreciated. Join our team and become part of a passionate group of individuals who genuinely care about the experiences we create for our guests and colleagues.