Tenancy Sustainment and Arrears Officer, Birmingham B16 8TP

The vacancy

Hours: Full time - 35 hours per week / 70 hours over two weeks (nine-day fortnight)

We are currently looking to recruit a Tenancy Sustainment and Arrears Officer to join our Strategic Operations and Business Improvement team here at Housing 21.

Within the role you will provide proactive practical support to the operational teams who help residents maintain their tenancy and live independently.

You will also be responsible to undertake the day-to-day tasks required for the Helping Hands fund to run effectively.

While the role is home based with occasional travel the successful candidate will be required to attend team meetings including those based at our head office in Birmingham as required.

Curious to know more?

If you're looking for an opportunity where you can make a real difference, with an organisation with a strong social purpose, take a look at the job description attached.

We'd love to meet you!

What we're looking for

The essential requirements for the role include:

• Experience of using and producing data in an accessible, informative and reliable format
• Experience and good knowledge of the welfare benefits system, financial well being and inclusion, income maximisation and other relevant procedures.
• Knowledge and understanding of software and data packages including advanced Excel
• Experience of providing excellent customer service

Why us?

We support our employees to do what they do best, whether that's through flexible working, learning new skills or being part of a friendly and supportive workplace culture. We also offer a great benefits package including Blue Light Card discount, holiday trade scheme, volunteer days, Occupational Sick Pay, Occupational Maternity Pay and more.

As part of our commitment to our employees and offering flexibility, we now offer a nine-day fortnight, providing employees with the opportunity to work their hours across nine days and have a three-day weekend every other week. Further details on how this works will be discussed with successful candidates upon an offer being made.

An offer of employment will be subject to the satisfactory completion of an enhanced/ basic disclosure check, satisfactory references, and induction training.

Closing date for applications: 2 June 2026, with interviews taking place 8 June 2026

Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.

About us

At Housing 21 we pride ourselves on being passionate about people and are committed to investing in those who work for us to help them to be the best they can be.

When you work for us, you will be joining an organisation that holds the Investors in People Platinum standard and was rated the UK's third Best Place to Work in 2024 by Glassdoor. Our people are our foundation, and we know how important it is to support them to do what they do best, whether through flexible working, learning new skills or being part of a friendly and supportive workplace culture.

We are incredibly proud of the culture we have created and celebrate the positive difference we make to society. If you think you're ready for a new challenge and able to make a difference, then come and join us!

Benefits

Flexible working
including a nine-day fortnight

Holiday trade scheme and volunteer leave

Funded health
cash plan

Occupational maternity pay / paternity pay

Pension
contributions

Occupational sick pay

Lifestyle discounts

Car salary sacrifice and leasing scheme

Learning and development opportunities