Receptionist, Birmingham

We are looking to recruit a Practice Receptionist to join our existing Admin Team.

This is a fantastic opportunity for you to join us in a new modern built GP training and teaching practice.

Support to develop your experience and opportunity for additional training will be provided.

Full time/part time/job share will be considered.

Salary will be dependent on experience and qualification.

Main duties of the job

Provide general assistance to the practice team and project a positive and friendly image

Recieve, assist and direct patients in accessing the appropriate services

Assist Patients on the phone, electronically and in person

Help to maintain the safety and comfort of Patients

Keep Patient records accurate and up to date

Basic literacy and numeracy skills

Basic computer experience

Be able to work in a very busy environment

Being flexable with working hours

Demonstrate motivation, reliability and commitment to team working and the development of others

Flexible, reliable and responsive to change

Willingness to undergo education/training for both practice and service needs

Good interpersonal skills

About us

With us recently moving into a new GP built modern building, we would like you to join our existing Practice team and help with the care towards our patients.

As a GP training and teaching practice we won't shy away from supporting you to want to increase your knowledge and skills.

Job responsibilities

• Welcome patients and visitors to the practice
• Assist patients on the phone, electronically and in person
• Help maintain the safety and comfort of patients
• Maintain records of appointments and other administrative duties
• Keep patients records accurate and up to date
• Maintain skills and undertake such training and development
• To have a thorough knowledge of all Practice procedures
• Communicate effectively with other team members
• Communicate effectively with patients and carers, recognising their needs for alternative methods of communication
• To work accordance to Practice policies

Person SpecificationQualifications

• A good standard of General Education including English and maths, good understanding of Information Technology, use of excel, word and office applications,
• English language- both spoken and written, maintaining accurate records and database, good communication skills, on the phone and in writing, a flexible approach and an ability to demonstrate empathy, work as a team, customer/client/Patient facing roles
• prioritisation of tasks,
• working in a pressured environment with an ability to effectively resolve concerns, issues and challenging situations
• Relevant experience within a GP practice
• Holding, or desire to work towards, a recognised qualification for example NVQ or AMSPAR
• Understanding the role of the CQC

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Practice Administrative Service and HR Manager

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