Tenancy Conditions Officer, Birmingham B1 1BB

Job Description

Tenancy Conditions Officer

Permanent

Grade C -£35,412 -£44,075 as per SCP 24 to 33

Consultation grade - subject to formal evaluation under the Pay Equity Review

Working 36.5 hours per week

We are seeking 4 proactive and knowledgeable Tenancy Conditions Officers to join our City Housing Disrepair and Litigation team. These are key roles supporting tenants, safeguarding housing standards, and representing the Council in complex disrepair, statutory nuisance and Awaab's Law-related matters.

The successful candidates may be placed within the Disrepair and Litigation team dealing with Section 11 disrepair claims and Section 82 Environmental Protection Act matters, or within the Awaab's Law workstream as part of the Awaab's Law Monitoring Team, supporting the Council's response to time-sensitive housing hazard cases. All posts will involve working with technical evidence, repairs information, legal processes and internal and external stakeholders to support effective case progression and positive tenant outcomes.

Key responsibilities include

• Investigating housing disrepair, statutory nuisance and Awaab's Law-related cases involving Council housing stock.
• Analysing and interrogating technical reports, housing repairs records, inspection notes, damp and mould information, hazard records and case files.
• Preparing clear, accurate and well-structured written responses, reports and case summaries to support legal, operational and statutory outcomes.
• Supporting the Council's position on liability by reviewing evidence, identifying key issues and making evidence-based recommendations.
• Representing Birmingham City Council at court as a lay witness when required.
• Acting as a professional point of contact for tenants, families, solicitors and internal/external stakeholders/Departments.
• Liaising closely with Legal Services, housing teams, repairs teams, contractors, surveyors, Awaab's Law officers and external partners.
• Managing and progressing a caseload to ensure cases are driven through to timely resolution, with particular focus on statutory timescales, risk management and accurate record keeping.
• Escalating urgent housing condition concerns where appropriate, including matters involving serious hazards, damp and mould, access issues or tenant vulnerability.
• Raise and Monitor any works orders on NEC.

About you:

• A strong understanding of housing repairs, building construction, damp and mould, housing hazards and disrepair issues.
• Experience handling complex cases, investigations or complaints in a regulated environment.
• Confident producing high-quality written reports, case summaries and communications.
• Analytical, detail-focused and able to work to tight deadlines.
• Comfortable working with legislation, statutory timescales, housing systems and technical information.
• Able to assess risk, prioritise urgent housing condition matters and escalate concerns appropriately.
• Able to build effective working relationships with a wide range of stakeholders.
• Confident dealing with sensitive tenant issues in a professional, fair and evidence-led way.

This is an excellent opportunity to make a real difference to tenants'lives while developing your experience within a high-profile housing and legal service. The roles will provide exposure to complex housing condition matters, litigation processes, statutory housing duties and the Council's response to Awaab's Law.

Please upload your up-to-date CV via the attachments part of your application, this is required for shortlisting. Unfortunately, we cannot consider any applications without a CV attached

Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.

We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.

For any informal enquires please contact the Resourcing Team

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.

Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy | Birmingham City Council here.

Sponsorship is not available for this post. Applicants must have the right to work in the UK that does not require employer sponsorship for the duration of the appointment.

Job Description and Person Specification

About Us

We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered.

Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).