Housekeeper, Birmingham

Main area Housekeeper Grade B Contract Permanent. Shift Pattern: Wk1= Friday to Sunday, Wk2= Monday to Wed. Time fixed 10:30-18:00. Hours 21 per week.

Employer: Summerhill Services Limited (Private Sector, Site: Barberry Town, Birmingham). Salary: £14,576.23 (FTE £26,028.99). Job reference MB-OL-HK-21. Closing date 05/06/2026 23:59.

Job overview

Posts & hours:

Housekeeper

Based at: Barberry/Oleaster

Hours: 21 hours per week (Shift Pattern: Wk1= Friday to Sunday, Wk2= Monday to Wed. Time fixed 10:30-18:00)

Salary: £14,576.23 (£26,028.99 FTE)

At SSL we rely on diversity to deliver on our goals. We actively encourage applications from talented and qualified individuals from all walks of life regardless of race, gender, marital status, national origin, religion, sexual orientation, disability or age.

Disclosure and Reference Checks

All roles will be subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), satisfactory reference check, qualifications check, occupational health check and mandatory training prior to commencement of employment.

Main duties of the job

To be responsible for establishing and maintaining good working relationships with all the multidisciplinary teams, carers, hotel service staff and general public. To provide a friendly, clean and safe environment for patients and staff, ensuring a positive service user experience that reflects the values of Summerhill Services Limited (SSL) and Birmingham and Solihull Mental Health NHS Foundation Trust (BSMHFT).

Working for our organisation

SSL works in partnership with Birmingham and Solihull Mental Health Foundation Trust (BSMHFT) to deliver facilities management, transport and other support services to over 50 sites across the West Midlands. We take pride in supporting the Trust’s aim to help people get better and challenge stigma associated with mental illness.

We are committed to continuous development and the provision of a fair and friendly work environment for everyone.

Sustainability and Health & Safety

All staff are expected to support SSL in meeting our Green objectives and national carbon net-zero targets. Activities include responsible use of resources, waste minimisation and adherence to basic vaccination and health & safety standards.

Detailed job description and main responsibilities GENERAL

• Ensure, in conjunction with the ward team, that cleaning standards meet agreed levels and any shortfalls are addressed quickly, including assistance with cleaning and catering tasks.
• Maintain day area, dining room and interview rooms, keeping them clean, tidy and welcoming for patients and visitors.
• Clean patients’ en- suite bedrooms, keeping them free of clutter and ensuring the ward is tidy at all times.
• Manage curtain changing programme throughout the ward in line with Trust policy.
• Prepare en-suite bedrooms for new admissions after patient discharge.
• Wash and correctly store patients’ personal clothing.
• Order consumables and supplies, ensuring correct storage and rotation.
• Assist nursing staff with cleaning medical equipment.
• Attend all mandatory and non-mandatory training as required.
• Manage all patients’ meals, snacks and beverages, including special diets, following standards and procedures.
• Ensure the ward complies with the Trust Food Hygiene Policy, monitoring fridge temperature and reporting any non-compliance to the Clinical Manager.
• Follow infection control procedures and complete relevant training.
• Adhere to safeguarding policies for children, vulnerable adults and infection control.

PROFESSIONAL

• Engage in the Trust appraisal process to identify personal development and training needs.
• Maintain confidentiality in accordance with the Data Protection Act, trust policy and good practice.
• Report medical or electrical equipment needing repair or PAT testing to the Hadden helpdesk, maintaining up-to-date records.
• Report pest control incidents to the appropriate supervisor, facilities/hotel services manager or ward manager.
• Answer telephones in the absence of nursing staff.
• Safeguard the welfare and safety of staff, patients, visitors and the public by implementing all relevant security policies.

Person specification Training and Qualifications

• NVQ2 in Customer Care, COPC Certificate, Infection Control.

Knowledge and Experience

• Previous experience in a Housekeeping/Support Services role with an understanding of good food hygiene practice and the ability to deal with complaints.

Skills

• Good verbal and written communication skills, literacy and numeracy; ability to use initiative, prioritise tasks and report effectively.
• Ability to work alone or as part of a multi-disciplinary team.

Personal Qualities

• Drive and enthusiasm, calm disposition, non-judgemental approach, empathy towards service users; ability to prioritise tasks.

Other

• Flexible and adaptable approach; willingness to work unsociable hours.
• Required to work across SSL/Trust sites.
• Full, clean driving licence.
• Good attendance record.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of normal duties; the role is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020. A disclosure will be made to the Disclosure and Barring Service.