HR Systems Specialist, Birmingham

About the job

Job summary

Are you a Systems Specialist looking for your next challenge?

Do you have experience in SAP Successfactors or Concur?

Do you want to help contribute to a strategy that aims to transform the employee experience for 450,000 Civil Servants?

If so, we'd love to hear from you!

Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King's birthday
• Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!

Find out more about what it's like working at DFT.

Job description

Following the implementation of Concur and SuccessFactors Talent in 2021, we are seeking a Systems Specialist to support and develop these platforms. Based in the Shared Services and Performance Technical Team, you will work closely with the Systems Manager and stakeholders across DfT to maintain, troubleshoot and enhance systems, ensuring they remain stable, effective and fit for purpose as we move to the future state where we will be migrating to a new Technology Platform and Shared Service with HMRC and MHCLG.

Your responsibilities will include, but aren't limited to:

1. To provide expert support and guidance on the management of Successfactors and Concur to our users
2. Act as second line support, and trouble shoot issues with stakeholders
3. Support the continuous improvement and optimisation of the solutions,
4. Manage support cycles and related patching activities, including testing and impact assessments, and building business cases with business stakeholders for additional features
5. Create and update necessary support documentation for our solutions
6. Assist core stakeholders in upskilling, and identifying opportunities to improve data quality and usage
7. Ensure queries are resolved in a timely manner
8. To be flexible and adaptable to undertake any other duties and reasonable programme wide requests as demand arises.
9. Actively promote and embed Equality Diversity and Inclusion (EDI) in all your work, and support and comply with all organisational initiatives, policies, and procedures on EDI.

For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

Person specification

Required experience:

To be successful in this role you will need to have the following experience:

1. Experience with SAP ECC6, SAP SuccessFactors or SAP Concur
2. Knowledge and experience of maintaining and optimising systems, in a similar role.
3. You have excellent verbal and written communication skills, with the ability to communicate technical information into easily understandable information

Additional Information

Working hours, office attendance and travel requirements

Full time roles consist of 37 hours per week.

Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement for the successful candidate to be able to work at least29.6hours per week.

This roleis suitablefor hybrid working, which is a non-contractual arrangement where a combination of workplace and home-based working can be accommodated subject to business requirements.

The expectation at present is a minimum of60%of your working time a month will be spent at either your designated workplace (one of the locations cited in the advert) or, when required for business reasons, in another office/work location/visiting stakeholders. Your designated workplace will be your contractual place of work. There may be occasions where you are required to attend above the minimum expectation.

Occasional travel to other offices will be required, which may involve overnight stays.

If you have a question about hybrid working, part time/job share hours, flexible working, travelling for work, or require a reasonable adjustment, please contact the Vacancy Holder during the recruitment process to avoid possible disappointment later in the process should your working arrangements not be compatible with the requirements of the role (see below for contact details).

Visa Sponsorship

DfTc does not offer Visa Sponsorship for this role.

Behaviours

We'll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Working Together
• Changing and Improving
• Seeing the Big Picture

Benefits

Alongside your salary of£44,241, Department for Transport contributes£12,816 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
• 8 Bank Holidays plus an additional Privilege Day to mark the King's birthday.
• Access to the staff discount portal.
• Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
• Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
• 24-hour Employee Assistance Programme providing free confidential help and advice for staff.
• Flexible working options where we encourage a great work-life balance.

Find out more about the benefits of working at DfT and its agencies (opens in a new window).

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

How to apply:

Our selection process ensures a comprehensive assessment of each applicant's qualifications, skills, and potential fit within our organisation.

The selection process for this role will be:

Stage 1: Sift of CV and personal statement

Stage 2: Interview

You must be successful at each stage to progress to the next stage.

Stage 1: Sift

At sift, you will be assessed against the following Success Profile elements:

Experience - you will be asked to provide a CV (unlimited wordcount) and personal statement (1000-word count). Please provide evidence of your Experience of the following:

• Experience in building relationships with a diverse range of stakeholders
• Experience of maintaining and optimising systems in a similar role
• Experience of delivering at pace with conflicting priorities

The sift will take place week commencing 1st June 2026.

Stage 2: Interview

At interview stage, you will be assessed against the following Success Profile elements:

• Behaviours - Managing a Quality Service, Working Together, Changing and Improving, Seeing the Big Picture
• Experience

The interviews will take place week commencing 15th June 2026

This interview will be conducted online via Microsoft Teams. Further details will be provided to you should you be selected for interview.

You can find out more about our hiring process, how to apply, and application and interview guidance on our careers site (opens in a new window).

Please note that we will try to meet the dates set out in the advert. There may be occasions when these dates will change.

Further information on the selection process

We will also hold a12-month reserve list for this role, which may lead to potential opportunities beyond the role you applied for. You can read more about our reserve lists here.

During your application, you should indicate which location(s) you wish to be considered for and, if successful, you will be placed on an individual list of candidates for each location. Candidates will be held on that list and drawn from it in merit order. We advise you to carefully consider which locations you wish to be considered for. If you decline an offer for a location you have …