Patient Safety Support Officer, Birmingham

Helping others improve and turn their lives around – there’s no better feeling. It’s what we do for thousands of people at more than 150 sites across the UK.

We need a Patient Safety Support Officer who’s passionate about helping people with a range of complex mental health needs.

The Patient Safety Support Officer plays a key role in supporting incident reporting and management, learning processes and quality assurance across the organisation.

• Daily validation of incidents entered onto Datix, including reviewing conflicts, amending and correcting these where necessary and liaising with sites to aid better reporting in the future.
• Support the reporting, triage and escalation of significant incidents, ensuring adherence to the Patient Safety Incident Response Framework (PSIRF).
• Supporting data analysis to identify incident trends, risk themes and safety metrics to identify areas for improvement and support evidence-based decision making.
• Support with the organisation’s learning and response registers, including follow up with sites on action plans, action completion and embedding of change.
• Supporting the production of monthly and quarterly reports, ad-hoc reports when required and Datix audits.

• Education – evidence of good general education to A Level/NVQ standard.
• Organisational Skills – ability to manage multiple tasks, meet deadlines, and maintain accurate records.
• Communication Skills – ability to communicate effectively with a wide range of audiences.
• IT Skills – familiarity with standard Microsoft Office software, working knowledge of Teams/Zoom and experience of working with data and spreadsheets.
• Emotional Resilience – comfortable working with sensitive information and having access to documentation regarding challenging incidents. Comfortable with lone/remote working.
• Some understanding of the Patient Safety Incident Response Framework (PSIRF).

• Clinical Governance Knowledge – some understanding of patient safety principles, risk management, and quality assurance in mental health/social care settings.
• Analytical Skills – experience in interpreting data, identifying patterns and presenting findings.IT Skills – familiarity with incident reporting systems (preferably Datix) and Power BI.

• 25 days annual leave plus Bank holidays
• Fully paid training
• Paid DBS
• Free parking
• Courtesy meals & refreshments while on shift
• Shopping & entertainment discount scheme (over 800 retailers)
• NHS Discount (Blue Light Card)
• Cycle to Work scheme
• Opportunities to progress and develop.

Please note, successful candidates will be required to undergo an enhanced DBS check.