Counter Manager - NEOM Wellbeing, Selfridges, Birmingham

Are you an entrepreneurial Counter Manager who is passionate about delivering an exceptional customer experience? In this full‑time, permanent role, you'll be responsible for building a NEOM Wellbeing community, delivering unforgettable events for customers, and working on customer outreach. As a key member of the retail team, you'll oversee all aspects of your store from stock management and operations to local commercial strategy and clever business planning. Working closely with Marketing, Operations, Sales and Education, you have the power to make a difference to not only your counter but the wider business as well.

This role requires someone available to work weekdays and weekends; late nights and travel to other stores and events may also be required.

At NEOM Wellbeing, we’re more than just a company, we’re a movement. Our mission: We Supercharge Wellbeing with 100% Natural Fragrances at our heart. Empowering our People, Nurturing our Communities & Respecting our Planet. If you want to work for an award‑winning, B Corp certified business that is leading the way in Wellbeing, look no further.

We couldn’t be NEOM Wellbeing if we didn’t look after the wellbeing of our own staff. With extra wellbeing days, time off to volunteer, time off on your birthday, along with enhanced healthcare coverage, sick leave, and competitive maternity entitlement, we’ve got you covered. Not to mention the NEOM goodies with a monthly product allowance and staff discount.

We’re on the hunt for someone who lives our values, is a Good Egg, someone that will challenge the status quo and understands that a positive attitude is everything. If this sounds like you, apply below!

• Responsible for the day‑to‑day running of one of our counters in a department store setting
• Drive forward sales, KPIs, and company objective
• Complete targets, rotas, and weekly reports
• Organise and support in‑store and field events to promote NEOM as a brand whilst working with partnering businesses
• Recruit, develop and mentor a team with a focus on training and education
• Always provide the highest standard of NEOM Customer Experience on counter to inspire wellbeing
• Proactively identify opportunities to contribute to the wellbeing of our people & planet, fundraise for our partnered charity through in‑store events and/or brand partnerships
• Lead and champion our community initiatives, providing inspiration and opportunities for volunteering, bettering your store’s local community, and ensuring an inclusive environment

• 2 years minimum experience managing a counter or store, ideally in a department store environment
• Retail experience within health/beauty environment
• Genuine interest in wellbeing
• A passion for wellbeing
• A love of customer service and the ability to inspire colleagues
• Meticulous attention to detail
• Someone who thrives in a collaborative and supportive team
• Positive energy that will inspire others

• TIME TO CHILL – 25 days holiday plus bank holidays
• BIRTHDAY TREAT – Time off on your birthday
• FLEXI TIME – Work in a way that fits around you
• WELLBEING TIME – Take time off to recharge and reset
• NEOM GOODIES – A free NEOM product each month plus staff discount for you to enjoy
• HEALTH CARE – Cash back plans, outpatient cover, GP consultations, therapies, and mental health support
• DO GOOD, FEEL GOOD – Time off to volunteer plus support for any personal fundraising efforts too

If you’re ready to share some good vibes in our Selfridges and join the team at NEOM Wellbeing, apply below – we can’t wait to hear from you!