Conference and Banqueting Floor Manager, Birmingham

**WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKu2019s #1 GREAT PLACE TO WORK 2026, AS VOTED BY OUR TEAM MEMBERS!-** No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. u201cTo share the light and warmth of hospitalityu201d. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow. **WORLD OF REWARDS** **Annual salary u00a328,045.99 plus quarterly bonus (performance based)** **Smart uniform** **provided** andlaundered **Free, healthy** **and high quality** **meals** when on duty **Grow your Career** **Personal Development** programmes designed to support you at every step of your career **A chance to make a difference** through our Corporate Responsibility programmes u2013 Find out what and how we are doing ( ) **Team Member Travel Program:** discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) **Team Member Referral Program** **Discounted dental and health cover** **High street discounts:** with Perks at Work **Free car park** **Subsidised Taxi** between 12am and 7am **Holiday:** 28 daysincluding bank holidays (increasing yearly to up to 33 days) **Guest Experience Day:** 1 night stay with breakfast and dinner **Modern and inclusive** Team Memberu2019s areas **What will I be doing?** As a Conference and Banqueting Floor Manager, you will be responsible for managing all Conference and Banqueting floor operations to deliver an excellent Guest and Member experience. A Conference and Banqueting Floor Manager will also be required to optimise sales and provide leadership to the team to ensure targets are met. Specifically, you will be responsible for performing the following tasks to the highest standards: Manage all Conference and Events floor operations Maintain exceptional levels of customer service Ensure compliance of brand standards Evaluate guest satisfaction levels with a focus on continuous improvement Awareness of trends and propose ideas to build the range and quality of Conference and Events Optimise sales and contain costs, identifying any areas for action Maintain good communication and work relationships in all hotel areas and with external customers and suppliers Ensure staffing levels cover business demands Ensure that training is carried out on an ongoing basis Ensure communication meetings are conducted and post-meeting minutes generated Manage staff performance issues in compliance with company policies and procedures **EVERY JOB MAKES THE STAY.** At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests u2013 and behind every job, thereu2019s an extraordinary person working to make each Stay magical. Thatu2019s why at Hilton, Every Job Makes the Stay. **Find out more about all our brands and hotels -** **Hilton Brands | Global Hospitality Company** **Job:** _Catering and Event Services_ **Title:** _Conference and Banqueting Floor Manager_ **Location:** _null_ **Requisition ID:** _HOT0CKLB_ **EOE/AA/Disabled/Veterans**