M&S Brand Support Manager, Birmingham

M&S Brand Support Manager

Are you passionate about driving operational excellence and delivering outstanding brand standards? We’re looking for a proactive and people-focused individual to support performance across the M&S estate.

In this dynamic role, you’ll play a key part in ensuring M&S units operate safely, legally, and in line with brand expectations. Working closely with Brand Managers, Unit Managers, and key stakeholders, you’ll help drive consistency, improve KPIs, and support teams to succeed.

• Drive consistent service delivery to M&S brand standards
• Conduct site visits and audits, identifying opportunities for improvement
• Produce clear reports and actionable plans with agreed timelines
• Coach and support managers on processes, policies, and brand updates
• Champion continuous KPI improvement across the business
• Act as a Health & Safety Ambassador
• Share best practice and updates following training and brand meetings

• Strong relationship builder with excellent communication skills
• Highly organised, able to manage your own workload and priorities
• Proven experience in coaching and improving team performance
• Flexible and adaptable to changing demands
• Full UK driving licence and willingness to travel (including overnight stays)

• Retail experience
• A passion for learning and self-development

• Company car provided
• Travel and hotel costs covered
• Ongoing training and development opportunities

If you're driven, adaptable, and ready to make an impact across a national estate, we’d love to hear from you.