Network Infrastructure Engineer, Birmingham

Office Based: 4 days a week, 1 day working from home

Contract: Full-time, Permanent

An established and growing Managed Service Provider is looking for a technically strong Network & Infrastructure Engineer to join their technical team, supporting a broad client base across networking, infrastructure, virtualization, and on-prem environments.

This role is suited to someone operating above a traditional desktop support level, with strong hands‑on experience across enterprise networking, firewalls, virtualization, Windows infrastructure, and backup technologies.

You’ll be joining a fast‑paced MSP environment supporting a range of client infrastructures, acting as an escalation point for more complex technical issues while assisting with infrastructure improvements, migrations, and project work.

• Supporting and troubleshooting LAN, WAN and wireless network environments across multiple customer sites
• Managing and maintaining Cisco, HPE Aruba and Meraki switching infrastructure
• Supporting firewalls including Fortinet, Palo Alto, Cisco ASA or similar technologies
• Configuring and troubleshooting VLANs, routing, VPN connectivity and network segmentation
• Supporting VMware and Hyper‑V environments
• Monitoring network performance and availability using SolarWinds, PRTG or similar tools
• Supporting Windows Server, Active Directory and core infrastructure services including DNS and DHCP
• Handling escalated networking and infrastructure incidents within agreed SLAs
• Assisting with network upgrades, migrations and infrastructure projects
• Maintaining technical documentation, network diagrams and change records
• Working closely with senior engineers, vendors and third‑party providers to resolve complex issues

• Strong 2nd/3rd Line Infrastructure or Network Support experience
• Good understanding of routing, switching and network troubleshooting fundamentals
• Experience with Cisco, HPE Aruba or Meraki networking technologies
• Experience supporting firewall platforms such as Fortinet, Palo Alto, Cisco ASA or WatchGuard
• Knowledge of VLANs, VPNs, NAT, ACLs and TCP/IP networking
• Experience using network monitoring and diagnostic tools such as SolarWinds, PRTG, Wireshark, Ping and Traceroute
• Experience supporting VMware and/or Hyper‑V environments
• Good knowledge of Windows Server, Active Directory, DNS and DHCP
• Previous MSP experience highly desirable

• Exposure to Azure or hybrid cloud environments
• Experience with monitoring tools and network performance analysis
• Understanding of high availability and disaster recovery concepts
• Relevant certifications (Cisco, Aruba, VMware, Microsoft, Veeam)
• Previous experience acting as an escalation point or mentoring junior engineers

This is a great opportunity to join a growing MSP environment where you’ll gain exposure to a wide range of technologies, clients, and infrastructure projects, with clear progression into senior infrastructure or network engineering roles over time.