General Manager, Birmingham

Snowflake Gelatois a luxury frozen dessert and drinks business. We are looking for someone inspirational to manage our brand new opening in Birmingham, to set up and lead a friendly and committed team. The General Manager role is responsible for providing our customers with a unique experience from the moment they first approach us to when they make their purchase and beyond.

Leading the team, organising duties and making sure standards are delivered. Reporting into and working alongside the Operations Manager, our General Managers are expected to embody Snowflake’s values and drive the business to commercial success.

As the General Manager, you will play a pivotal role in our kiosk's success. Your primary responsibilities will include ensuring the seamless operation of our kiosk, delivering outstanding customer experiences, and fostering an environment where "Serving Happiness" is at the heart of everything we do.

• Passionate Food Lover: You have a genuine passion for food and an appreciation for artisanal products, natural ingredients, and seasonal flavours.
• Brand Enthusiast: You understand the essence of the Snowflake brand and can embody it in your interactions with both customers and colleagues.
• Team Player & Leader: You are a natural leader and team player, capable of setting an example for your colleagues while working collaboratively with others.
• Coaching Skills: You have experience in coaching and developing team members, nurturing their growth and potential.
• Customer-Centric: You possess the knowledge and skills to create a positive and memorable customer experience, going above and beyond to exceed expectations.
• Energetic & Agile: You bring energy and enthusiasm to your role, capable of thinking and acting swiftly in a fast‑paced environment.

At Snowflake, we are all about creating a sense of belonging and togetherness. Every employee are aware of our vision and purpose as well as the values we follow.

If this sounds like you and you want to be part of an expanding and exciting business, we look forward to hearing from you.