Market Client Framework Director - Digital Services, Birmingham

Overview

An exciting opportunity has been created within the Strategic and Regional Highways Market Team to lead our business development, work winning and the framework leadership across our National Highways Digital Services portfolio, including frameworks such as the Information Technology Commercial Framework (ITCF), the Operational Technology Commercial Framework (OTCF) and CCS framework. The role includes leading many of our key "Must Win" opportunities and driving performance on key projects within the Transportation UK&I Business Unit.

Growth Strategy & Market Leadership

• Develop and implement Strategic and Regional Highways win work and growth strategies aligned to UK&I and Transportation Business Unit objectives.
• Work closely with Market Directors, Operations Directors, Client Directors and Service Leads to translate strategy into executable win plans and campaigns.
• Maintain a forward‑looking understanding of policy, funding, client priorities and market trends affecting strategic and regional highways.
• Explore and develop the Strategic and Regional Highways interface with GTC Win Work to identify resources and build capability and support for Strategic Bids and Pursuits.

Strategic Bids & Pursuits

• Act as the focal point for major Strategic and Regional Highways bids and pursuits, providing leadership, governance and assurance.
• Lead or sponsor high‑value and strategically important opportunities, shaping win strategies and value propositions.
• Drive consistency and quality through standardised UK&I win work tools, processes and commercial governance.
• Ensure connectivity with the Transportation Win Work function, supporting the development and utilisation of win work processes, procedures and bid materials to deliver consistently high‑level submissions.
• Lead the Strategic and Regional Highways Strategic Bid Teams to oversee a programme of capture planning and bidding of major Strategic and Regional Highways bids.

Client Value Propositions & Engagement

• Shape compelling, differentiated client value propositions tailored to Strategic and Regional Highways clients and programmes.
• Support senior client engagement, positioning AtkinsRéalis as a trusted strategic advisor.
• Oversee Client Account Management approaches to drive repeat business and long‑term relationships.

Marketing, Communications & Profile

• Support Strategic and Regional Highways marketing, thought leadership and external communications activity.
• Act as an ambassador for AtkinsRéalis at industry events, conferences and forums relevant to Strategic and Regional Highways.
• Support the development of insight‑led campaigns aligned to sector and service plans.

Partnerships, Innovation & Commercial Models

• Identify and develop strategic partnerships that enhance capability, market access and competitiveness.
• Champion innovation in service delivery, digital solutions and commercial models relevant to Strategic and Regional Highways.
• Support the identification and exploitation of intellectual property and repeatable solutions.
• Work with Market Director and Client Directors to support the development of commercial models to support growth.

Leadership, Governance & Performance

• Provide leadership across win work teams, fostering collaboration, accountability and high performance.
• Monitor and report pipeline, win rates and performance metrics, driving continuous improvement.
• Coach and develop colleagues to strengthen work‑winning capability and commercial acumen.

About You

• In this role you will operate as NH Client Framework Director (Digital Services) for the AtkinsRéalis Transportation business reporting to the Transportation Market Director for Strategic and Regional Highways.
• The role requires strengthening and growing our workshare by targeting new opportunities, diversifying services, improving bid success and driving better commercial outcomes.
• You will be responsible for setting the growth strategy for the NH Digital Services account and expanding the portfolio while improving revenue and reinforcing brand and client relationships.
• Develop a focussed account plan and create a network that understands market and client needs, accountable for winning and successfully delivering work.
• Strong domain knowledge of NH IT infrastructure and operational technology enhances performance. Experience of transportation and/or National Highways operational technology is advantageous.
• The role requires significant presence across UK key offices and partner organisations.

Key Responsibilities Leadership

• Accountable for driving opportunity to meet budget targets.
• Responsible for growth and development of a strong, client‑focused and performance‑oriented account team.
• Act as a key internal influencer, ensuring alignment between strategy, delivery excellence and client outcomes.
• Grow and develop the capability in the Global Technology Centre to support the framework.
• Represent the business at industry events, developing alliances and partnerships to build awareness of AtkinsRéalis.
• Provide strong visible leadership in offices and with clients.
• Advocate corporate values, ethics and governance guidelines.

Win Work

• Identify new opportunities for the framework across long, middle and short horizons, setting out the winning strategy.
• Develop a clear pipeline of opportunities and use strategic insights to make informed Go‑No‑Go decisions for bidding.
• Own the tender development and commercial strategy for key opportunities.
• Design and implement commercial strategies to improve market share, including pricing plans.
• Lead, review and critique quality submissions for significant tenders to improve scoring and P‑Win.
• Develop new client value propositions in areas of customer, climate adaptation, ageing highways assets, energy transition and data technology skills.
• Position future opportunities to improve probability of winning tendered opportunities.
• Track and communicate bid loss rationale and tender feedback for continual improvement.

Deliver Work

• Deliver financial performance in line with the 5‑year plan and annual P&L targets.
• Drive efficiency by ensuring framework processes are fit for purpose and minimise administration.
• Implement improvements to reduce waste, cost and time in winning and delivering work.
• Support the shift towards greater automation.
• Build and maintain strong internal networks and technical expertise across the organisation for pursuits.
• Foster relationships with partners, supply chain and SMEs to ensure high‑quality delivery and tender submissions.
• Accountability for resolving commercial issues.

Key Attributes

• Knowledge of the UK transportation market, ideally from within the Highways sector.
• Appreciation of NH IT and technology systems from an operational delivery perspective.
• Demonstrable track record in development and execution of business growth strategies.
• Performance‑driven with commercial acumen and a practical approach to business growth.
• Collaborative team player.
• Commercially astute, defining and executing negotiations with clients, partners and supply chain.
• Balance commercial outcomes with long‑term client value.
• Strategic mindset, setting out and executing growth strategies.
• Lead by example, bringing clarity and direction to account teams under pressure.
• Balance pressures of client‑facing framework management and work‑winning activities.
• Shape a sustainable portfolio of opportunities and projects.
• Identify opportunities for innovation and new customer value propositions.
• Build trusted relationships at all levels of client organisations.

Rewards & Benefits

Enjoy competitive salaries, employee rewards and a range of benefits that can be tailored to suit health, wellbeing, financial and lifestyle choices. Opportunities for training and professional development are available, and hybrid working and flexible holiday allowances help balance a rewarding career and personal life.

Security Clearance

The role may require security clearance. Offers of employment will be dependent on obtaining the relevant level of clearance. The vetting process is delivered by United Kingdom Security Vetting (UKSV) and may require evidence of residency in the UK for five years or longer. Candidates should not reference or provide details of any current or previous security clearance in their application.

Equal Opportunity

As an Equal Opportunities Employer, AtkinsRéalis welcomes applications from all backgrounds, cultures and abilities. We are a Disability Confident Leader and offer an interview to all applicants who have a disability and meet the essential criteria. We are committed to creating a culture of belonging, offering a range of inclusive employment policies and flexible working arrangements.

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