Graduate Customer Support Analyst, Birmingham

• Solve system and user issues while advising customers on functionality.
• Help clients configure the platform to meet their needs and test new software releases.
• Work directly with customers-onsite and remotely-to analyse needs and identify improvement opportunities.

• A transparent career structure, regular feedback, and 3 formal performance reviews annually.
• Opportunities to lead projects, manage resources, and mentor junior team members.
• Intensive onboarding, industry recognised training, and funded specialist courses as you progress.

• Have (or expect) a 2:1+ in a STEM degree and strong A levels (AAB minimum, including an A in Maths).
• Are logical, analytical, organised, and quick to learn new concepts.
• Communicate confidently and enjoy working in a collaborative team environment.

Acturis is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. For further information, visit . If you will require any reasonable adjustments to be made at any stage throughout the recruitment process then please email so that we may accommodate them for you. Unfortunately, we are unable to offer sponsorship for this position at this time.