Band 3 Team Administrator - Small Heath Health Centre, Birmingham

A Vacancy at Birmingham and Solihull Mental Health NHS Foundation Trust.

The post holder will be responsible for undertaking a wide range of administrative and secretarial duties, which includes the receipt of all correspondence, including referrals, ensuring the appropriate action is taken. Processing of clinical letters, reports, case summaries and other correspondence as required by the clinical team.

To act as the focal point of contact and be responsible for the dissemination of information, messages and enquiries for the Community Mental Health Team.

To provide cross cover and support to other teams in the event of absence planned or otherwise.

Liaising with multi-disciplinary team members, other health professionals and staff within the trust, GP’s, Social workers, Service users, Carers and other appropriate agencies.

The post holder will work closely with other members of the admin team:

• To maintain confidentiality in relation to patient information and records at all times
• To deal with all telephone calls to the Community Mental Health Team in a professional/appropriate manner, using own initiative.

The post holder will be responsible for providing a comprehensive secretarial service which includes:

• Responsibility for the receipt of correspondence and recording of all post to the management Team
• Arranging appointments for the clinical team, booking rooms, booking interpreters and arranging the appropriate equipment.
• Taking informal notes of meetings, circulating appropriate documentation, as and when required
• To be responsible for the accurate filing into the care record and timely retrieval of the same when requested by a member of the team
• Maintenance of an Office Diary to record all types of leave and absence for team managers and meeting information accordingly.
• Ordering and maintaining stationery/non-stock
• To receive referrals, organising urgent referrals as a priority, to allocate and book appointments