Technical Facilities Manager, Blackburn

Chubb Blackburn Facilities Manager - Job Description


ROLE PURPOSE

The Facilities Manager is responsible for the end-to-end management of facilities services across the site, ensuring the environment is safe, compliant, well-maintained, and aligned with client expectations.

This includes building operations, statutory compliance, contractor management, financial control, soft services oversight, and general workplace experience. The Facilities Manager also undertakes basic handyman-level tasks as required, escalating any specialist or regulated work to qualified professional contractors


KEY RESPONSIBILITIES:

1. Building Operations & Maintenance

Ensure the internal and external fabric of the building is maintained to a high standard.

Oversee planned preventative maintenance (PPM), reactive repairs, inspections, and lifecycle planning.

Ensure all building services (M&E, HVAC, electrical, life safety systems) are serviced and compliant.

Monitor and maintain asset registers, site plans, equipment records, and compliance documentation.

Manage major work programmes, refurbishments, and capital projects acting as the client liaison point.

Carry out minor handyman tasks, escalating to qualified or specialist approved professional contractors when required

2. Statutory Compliance & Health & Safety

Maintain full statutory and regulatory compliance for the site (e.g. fire safety, water hygiene, gas safety, electrical safety).

Ensure ELogbooks, CAFM systems, and compliance trackers are kept up to date and audit-ready.

Lead risk management activities, including incident investigations, insurance liaison, and corrective actions.

Conduct regular H&S checks, audits, and inspections across all areas of the building.

Plan and lead fire drills, emergency evacuations, and ensure emergency plans and maps are routinely updated.

Ensure third-party contractors adhere to all H&S standards, RAMS, permits to work, and site policies.

3. Contractor & Supplier Management

Oversee all contracted services (e.g. cleaning, security, M&E, landscaping, waste, catering).

Monitor contractor performance against KPIs, SLAs, and contract obligations-taking corrective action where required.

Ensure all procurement activity complies with company policy.

4. Financial Management & Reporting

Prepare, monitor, and control site FM budgets in line with client expectations.

Forecast expenditure, track variances, and manage cost-saving initiatives.

Ensure the service agreement is delivered within agreed financial parameters.

Produce monthly, quarterly, and annual management reports, including performance metrics, risk items, and compliance summaries.

5. Workplace Experience, Meeting Rooms & Event Support

Ensure all meeting rooms are regularly checked and maintained to a high standard.

Oversee cleanliness, AV readiness (non-technical checks), layout, and room presentation.

Escalate issues as appropriate.

Support room setup requirements including:

Moving furniture

Adjusting layouts

Preparing rooms for meetings, workshops, or events

Support building-wide events, town halls, and conferences, ensuring smooth setup and reset.

6. Client Relationship & Stakeholder Engagement

Act as the primary point of contact for the client's day-to-day operational needs.

Attend client meetings, provide performance updates, and ensure actions are completed.

Build and maintain strong client relationships through consistent service quality.

Identify and implement service improvements that enhance the client's workplace environment.

7. Leadership & Team Management

Lead the Facilities Co-ordinator

Provide coaching, support, and regular performance reviews for direct reports.

Foster a culture of safety, customer focus, and continuous improvement.

8. Additional Responsibilities

Liaise with local authorities, emergency services, insurers, and regulatory bodies.

Support ESG and sustainability initiatives across energy, waste, and recycling.


SKILLS & COMPETENCIES

Strong knowledge of building systems and basic repair techniques

Ability to carry out basic handyman tasks safely and competently

Excellent leadership and supplier management skills

Strong commercial awareness and budgeting skills

Skilled in problem-solving and prioritisation

Excellent communication and reporting ability

Competent in CAFM/ELogbooks and MS Office

Ability to work within a team and on own initiative and within a pressurised environment with excellent organisational and planning skills


EXPERIENCE & QUALIFICATIONS

Essential:

Previous experience as a Facilities Manager or Senior FM role

Strong understanding of statutory compliance and health & safety responsibilities

Experience managing multiple FM service providers

Ability to complete minor repairs and basic maintenance work

Strong experience with budget management and reporting