Secretary / Typist, Bognor Regis

Sussex MSK Health are seeking an enthusiastic and experienced Typist to join our friendly Secretarial Team at Bognor Regis War Memorial Hospital on a Maternity Cover contract.

We're looking for someone who is highly organised, confident in communicating with a wide range of people, and able to work both independently and as part of a busy admin team. You'll be proactive, able to follow direction when needed, and keen to contribute to ongoing service improvements across both administrative and clinical pathways to enhance efficiency and ensure an excellent patient experience.

You’ll be joining a diverse and supportive service that includes Rheumatology, Rehab, the Pain Team, and Advanced Practitioners in Muscle, Bone and Joint care. Our administrative hub for the Arun and Chichester area is based at Bognor Regis War Memorial Hospital, with MSK services operating across Sussex, including Brighton & Hove.

If you’re an organised, motivated typist who enjoys working in a dynamic healthcare environment, we’d love to hear from you.

Produce clinical correspondence using audio typing, meeting agreed accuracy, speed, and deadline standards. Edit and format clinician‑generated letters to ensure clarity, accuracy, and consistency. Manage SystmOne tasks promptly, prioritising urgent actions, and sending approved letters electronically to GPs or printing and posting to patients. Communicate effectively with clinicians, external agencies, and patients, ensuring professionalism at all times. Maintain strict confidentiality and ensure all patient records and information are handled securely. Arrange, amend, or cancel appointments via telephone or written communication, responding to patient and staff enquiries. Provide flexible administrative support to the admin hub as needed. Undertake any additional appropriate duties delegated by the Lead Administrator. Contribute to service development, supporting improvements to administrative processes, efficiency, and productivity.

We are the main provider of NHS community services across East and West Sussex, with 6,000 staff serving 1.3 million people. We deliver essential care to adults and children, helping them manage their health, avoid hospital admissions, and reduce hospital stays.

Our Trust vision is to provide excellent care at the heart of the community. We offer opportunities across medical, clinical, support, and corporate services.

Why work for us?

• Positive 2024 NHS Staff Survey results, highlighting compassionate leadership and well‑being
• Varied environments: community hospitals, patients’ homes, and bases across Sussex
• Flexible working options: part‑time, flexi‑time, annualised hours, and flexi‑retirement
• Excellent training, development, and research opportunities
• Accredited Living Wage Employer, we ensure fair pay for all our staff
• Cost‑effective workplace nurseries in Crawley, Hove, and Brighton
• Active EMBRACE, Disability & Well‑being, LGBTQIA+, and Religion & Belief network
• Level 3 Disability Confident Leader and Veteran Aware Trust

Our values – Compassionate Care, Working Together, Achieving Ambitions, Delivering Excellence – guide everything we do.

We embrace diversity and encourage applications from all backgrounds, particularly from ethnically diverse, disabled, and LGBTQIA+ individuals. We aim to create an inclusive environment and support reasonable adjustments during recruitment.

This post may close early if sufficient applications are received.

Key Responsibilities Include:

• Maintaining accurate, confidential patient information on SystmOne
• Typing all clinic correspondence to high standards of accuracy and presentation
• Providing a full word‑processing service, including audio typing, within agreed timescales
• Using our digital dictation system TPro (full training provided, along with SystmOne)
• Communicating with patients by telephone in a professional and courteous manner, ensuring urgent clinical enquiries are prioritised appropriately
• Recording and passing on messages clearly and accurately
• Working efficiently within a busy team, prioritising your own workload while supporting colleagues during periods of absence

Main Duties:

a) Using audio – type clinical correspondence according to clinical priority in line with agreed standards of speed and accuracy and within the locally and nationally agreed timeframes.

b) Edit and format letters created by clinicians.

c) Deal with SystmOne tasks efficiently and in a timely manner, prioritising the urgent tasks, sending out electronically approved letters via email to GPs, etc. printing and sending to patients.

d) Communicate clearly and effectively with other professionals, outside agencies and patients.

e) Ensure patient information remains confidential and that patient records are secure to assure confidentiality.

f) Use the telephone or written media to make or amend patient appointments and deal with enquiries from patients or staff.

g) To carry out varied admin duties as and when required to assist the admin hub.

h) To carry out other duties which fall within the remit of this post as required by the Lead Administrator.

i) To contribute to the development of administration services to improve efficiency and productivity.

Please see Job Description and Person Spec for further information.

• RSA or Equivalent
• Use of Microsoft Applications
• SystmOne user
• Medical Terminology qualification

• Customer Care Experience
• Clerical experience including typing services
• Previous NHS Experience
• Experience of using digital transcription equipment

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£25,760 to £27,476 a year, pro‑rate.