Customer Advisor, Whitehaven

Our client, a market leader within the Utilities industry, is looking to recruit a team of Customer Service Advisors looking to develop their careers within customer service in Whitehaven. As a temporary Customer Service Advisor, you're on the front line, delighting customers and solving their problems every day. No two days are ever the same, so you'll handle a wide variety of queries and issues relating to metered customer accounts. You'll have the satisfaction of managing customer queries from the first call right through to the resolution of each case. It's your job to help get it right first time, preventing repeat or duplicated contacts by correctly setting customer expectations and demonstrating your expert knowledge (they'll teach you everything you need to know) and offering first class customer service in every interaction. What you'll need: You'll need some proven experience delivering exceptional customer service (although this doesn't have to be within a contact centre) and it's important you have strong listening and communication skills. You should also be competent in the use of IT systems and be confident implementing their escalation process. Working hours: You will work 37 hours per week. For the training period you will work between the hours of 9.00am & 5.00pm, Monday to Friday. Shift Pattern: You will work a 4-week rolling rota 37 hours per week which will including working between the hours of 8am and 8pm Monday to Friday and 2 Saturdays in 4 between 10am and 3pm. Example shift pattern below: Week 1: 8am - 5pm Monday - Thursday and 8am - 12pm Friday Week2: 9am - 6pm 4 days with a flexible rest day and Saturday 10am - 2pm Week 3: 9am - 6pm Monday - Thursday and 9am - 1pm Friday Week 4: 11am - 8pm 4 days with a flexible rest day and Saturday 11am - 3pm Please note, the start date is Monday 28th September. IMPORTANT INFO: Should your application be successful, and you are offered the role, a number of pre-employment checks need to be carried out before your appointment can be confirmed. Any assignment offer with our client will be subject to a satisfactory checking report from the Disclosure Barring Service & a Credit Check This vacancy is being advertised by Rullion Limited acting as an employment business. Rullion celebrates and supports diversity and is committed to ensuring equal opportunities for both employees and applicants