Customer Care Associate 29930, Dublin South

Orion Group Life Sciences are looking for a Customer Care Associate for our Multinational Pharmaceutical client based in the South Dublin Area on an initial 8 month contract with the potential to extend. Fluency in multiple languages (Ideally Fluent speaker: German) Job Purpose Contributes to the completion of milestones associated with commercial order management and specific projects or activities within the team or department related to commercial supply chain appropriately solves administrative issues. Ensures optimal internal and external customer satisfaction Ensures compliance with SOX & GMP regulations Main Responsibilities of the role Customer Care Unique first point of contact for customers, affiliates and Local Service Providers (LSPs) Call- and mail handling with Customers, affiliates and LSPs. Develops and maintain good relationships with internal/external customers (affiliate, physician, pharmacist, wholesaler, hospital, distributor etc, other ABR departments), and LSPs Exchanges complex information with customers to solve problems and/or provide ongoing support to ensure customers are satisfied. Discusses, accepts, enters and follows up on customer service complaints. Identifies & Initiates process improvements to decrease number of service complaintsOrder management Executes track and trace on daily basis, follows up on delays, and signs off reports Executes returns for all order types, credit and debit notes, follows up timely release Customer Master Data Sets-up new customer; Initiates (e-)form, follows-up with affiliate and the new customer, and performs Customer Master Data entry Maintains and updates Customer Master Data requests. Ensures knowledge of GMP/GDP and job related training is up to date. Handles and resolves service/transport issues (including track & trace) Provides departmental support upon request Identifies and initiates process improvements Provides input for the monthly (country) KPIs. Desired Experience and Background of the successful candidate Minimum 1 to 2 years of related experience in customer service or sales Ability to shift between tasks in a dynamic environment and work within diverse, international group of people Experienced in working with automated systems (computer bases business systems) like MS-Office Advanced communication skills Customer and services focused Fluency in English, both in oral and written communication + 1 Fluent/excellent level language required in the team. Education in Economics, Business Administration Supply Chain Management or related area Computer skills and ERP experience Experience with issue handling in a Supply Chain environment,Problem solving skills Ability to set priorities and timely escalation For more information on this role, call Kate O Sullivan on (phone number removed) or email (url removed) for a completely confidential chat about this role and other opportunities using the reference number: (phone number removed) Our role in supporting diversity and inclusion As an international workforce business, we are committed to sourcing personnel that reflects the diversity and values of our client base but also that of Orion Group. We welcome the wide range of experiences and viewpoints that potential workers bring to our business and our clients, including those based on nationality, gender, culture, educational and professional backgrounds, race, ethnicity, sexual orientation, gender identity and expression, disability, and age differences, job classification and religion. In our inclusive workplace, regardless of your employment status as staff or contract, everyone is assured the right of equitable, fair and respectful treatment