Technical Account Manager, Chester

Trust Payments have an exciting opportunity for a Technical Account Manager to join their team based in Chester. Job Title: Technical Account Manager Location: Chester Salary: Competitive + Benefits Technical Account Manager - The Role: - To maintain close communication with Strategic merchants and partners within your assigned portfolio, as well as facilitate communication with technical support when necessary - Will oversee and address All Merchants and Partner technical needs and will provide accurate technical service before and after the point of sale, ensuring customer satisfaction - Will be required to explain technical details and requirements to a non-technical audience. And should also be results-driven and aspire to hit all KPI objectives - Will provide technical, product and business knowledge to support sales process and strengthen customer relationships - The Technical Account Manager builds trusted relationships and acts as an interface between the merchants and partners - Upsell and cross-sell solutions into the Partner / merchant relationships Technical Account Manager - Key Responsibilities: - Primary Technical contact point for merchant/partner representing TP - Will Provide technical support for customers to support pre-sales and post-sales processes and address all product-related queries on time - Will provide Training to Partners and Merchants on the integrated platforms and how to use products effectively - Will Provide the business with customers? feedback to help identify potential new features or products to help us be a market leader - Will report on product performance and identify solutions to reduce support costs - Will review Partner and Merchants needs and suggest upgrades or additional features to meet their requirements - Will work with and attend meetings when required with both the sales and account management teams to win new business and increase sales - Assist the Director of Account Management to perform Quarterly Business Reviews (QBRs) with Top 25 Accounts encourage Partner Loyalty and identify Opportunity and Risk - Create and maintain account plans for Top 25 Accounts. Upload the Account Plans into SalesForce for the respective accounts - Ad-hoc tasks required by changing market environment or involvement in commercial activities / campaigns - Ensure accurate data is held within Salesforce: - Ensure accurate data maintenance in (url removed) on a daily basis - Ensure all Opportunities are managed in alignment with internal procedures - Other ad-hoc tasks - Internal cross functional engagement on applicable Projects - Identify innovation and improvements for TP Technical Account Manager - You: - Account Management/Sales background in SaaS / Payments technology products and services - Vertical industry experience and knowledge - Experience of writing and maintaining Account Plans - Experience of building relationships and network with relevant groups, both internally and externally (banks, suppliers, Third Parties) - Team player, excellent inter-personal skills - Strong communication and teamwork skills - Strong presentation skills - Awareness of Trust Payments range of products - Awareness of competitor?s products within the industry - Understanding of Payment systems capabilities and features - Computer literacy, word processing, CRM, data handling, record keeping To submit your CV for this exciting Technical Account Manager opportunity, please click ?Apply? now