Home Manager, BD9

Job Purpose: To manage all aspects of the Home?s operation in order to deliver high quality care to residents in accordance with organisational standards and in compliance with all regulatory and statutory bodies. To ensure that all company policies and procedures and all legal requirements are adhered.To build trusting and close relationships with residents & make sure that all residential care is of the highest possible standards. Duties and Responsibilities: Finance: To maintain revenue by achieving the highest possible occupancy levels. To ensure that all enquiries are dealt with efficiently and that the majority of referrals are converted into admissions. To ensure that quality audits are carried out monthly. To ensure each resident has a contract with fees payable included. To ensure that all expenditure is regularly reviewed. Actively market the home and promote a positive personal/professional profile within the local community. Ensure the home is well presented and odour free at all times. Ensure that rooms to be viewed are suitably presented and odour free at all times. Care Provision, quality assurance and Service Delivery: Ensure that care plans are person centred and meets the needs of the individual resident. That they are up to date and reviewed monthly and when there is changes to their needs. Needs to have a good knowledge of CQC, Key Line of Enquiries (KLOE). Ensure that complaints, safeguarding alerts, incidents and accidents are dealt with in a professional manner following company policies and procedures and when necessary abide to the local authority policies and procedures. Ensure that appropriate reports to statutory and registratory bodies are undertaken in a timely manner. Ensure that the home meets regulatory and statutory requirements including fire, health and safety, COSHH, RIDDOR, employment, food hygiene, infection control, Medication. Hold regular residents/relatives? meetings to maintain an effective quality assurance programme to promote high quality, best practice and continuous improvement of services in line with company quality assurances policies. To resolve all complaints in accordance with the company complaints procedure. To evaluate services through regular review, quality questionnaires, analysis of complaints and compliments. Staffing: Ensure that all staff are recruited in line with recruitment practices and procedures. Address any staffing issues in a timely manner and liaise with proprietors and when needed undertake investigatory/disciplinary action as required. Also absence management. Ensure that workloads are well organised by ensuring the off duty is well planned in advance and that there is sufficient staff cover. Manage and oversee the recruitment of staff, training, motivation, retention, communication, supervisions/appraisals To maintain effective communication with proprietors, admin, staff, residents, relatives and other stakeholders. Participate in regular staff meetings Talk to staff daily to discuss care needs and other issues Be available to come into the home evenings, weekends and nights to monitor quality on all shifts. To ensure you meet with all staff at some point on a monthly basis. To ensure staff are trained for their roles and responsibilities and that all the team have access to appropriate training and learning opportunities. To ensure all processes and procedures are in place. To offer advice, support and guidance to staff at all levels. Residents wellbeing: Actively encourage the social welfare and wellbeing of residents, contribute to the development of new ideas in care and in stimulation for residents to improve the quality of life. To ensure the delivery of person-centred care/support services that promote independence, choice and dignity to empower people to live as independently as possible. Facilitate a structured, safe, harmonious and caring environment in the home that fosters the physical and emotional wellbeing of the residents and staff, emphasis should be placed on teambuilding and individual respect for all. Make difference to the lives of our residents by ensuring they are encouraged and supported to maintain independence and choice whilst considering all risk involved. Be courteous and respectful at all times to our residents and relatives, retain confidentiality of residents and relatives at all times. Management of Health & Safety Systems: Report to the governing bodies any illness of an infectious nature, or accident incurred by a resident, colleague, self, or other. Submit CQC notifications when needed. Promote safe working practices in the home. Ensure medication receipt, administration and disposal is handled and documented in line with policy. Know your responsibility in case of fire emergency Ensure that all weekly/monthly safety audits are completed, and action required are completed/signed/dated. To ensure the delivery of safe, personalised services to each individual service user through assessment, person- centred planning, risk assessment and regular outcome focussed reviews. General: Maintain own personal development in relation to training and social care by attending relevant training courses and workshops. Build a professional working relationship with residents, colleagues and relevant professionals. Represent the home in a positive professional manner. To work in accordance and uphold the homes mission and vision statement of values. Ensure that the promotion of equality of challenging discrimination are central strategic development, management and its services to residents. Contributing to the safeguarding Adults Policy taking steps to prevent residents from abuse. To maintain confidentiality and observe GDPR and associated guidelines where appropriate. Being on call in emergencies and cover shifts if all other avenues have been exhausted. Carry out any other tasks that may be reasonably assigned to you. To ensure the service meets and exceeds the requirements of the Health and Social Care act 2008. To ensure the development and compliance with audits and monitoring To do a daily walk around of the home to check staff performance and that the environment to suitable and safe for example bedrooms, en-suites, bathrooms, toilets, communal areas. Essential Personal Attributes/Qualifications: ? Relevant qualification or course attendance certificates ? NVQ Level 5 Diploma in Leadership and Management for Adult Care ? Good standard of secondary education ? Driving Licence Experience ? Previous Home Management experience (Desirable)