Receptionist, Yorkshire and the Humber Probation Service, …, Bridlington

Overview of the job
• Administrative support role within the Probation Service (PS) Directorate in HMPPS.
• Reports to the line manager and provides first‑point-of-contact reception duties and a range of office‑based services.

Summary

Provide an effective and efficient front‑line service for visitors, callers and staff, and support the delivery of administrative functions in line with service policy and procedures.

Responsibilities, Activities & Duties

• First point of contact for the Probation Service: greet visitors, log arrival and departure, issue visitor passes and security fobs, and notify appropriate staff.
• Use situational awareness, tact and diplomacy to de‑escalate potentially violent situations, recognise safeguarding risks and take remedial action including notifying Probation Practitioners and updating Delius.
• Respond to reception enquiries about basic information on the Probation Service and local support services; refer technical enquiries to the appropriate manager.
• Manage building logistics: mail, PPE, stationery, room bookings, event support and registration.
• Prepare and process bus fares/travel warrants for people on probation and handle petty cash.
• Maintain health and safety and security of the building: act as key holder, monitor CCTV, test alarms, assist evacuations, and act as fire warden/first aider where trained.
• Log and report building faults and incidents, making decisions on urgency and escalating issues as required.
• Support case administration of Person on Probation teams by maintaining confidential files, using computer software, producing documentation, accessing databases, and scanning/archiving sensitive data.
• Promote diversity and anti‑discriminatory practice in all duties, supporting an inclusive environment.

Behaviours

• Delivering at Pace
• Communicating and Influencing
• Changing and Improving
• Managing a Quality Service

Ability

• Proficiency in ICT and Microsoft Office suite.
• Excellent verbal and written communication skills.

Experience (Desirable)

• Experience in the criminal justice field.
• Experience working in high‑pressure and stressful environments.
• Experience in customer relations.

Qualifications

Essential

• GCSE A*-C (or equivalent) including Maths and English (and Welsh where applicable), or a proven track record in a commensurate role.

Desirable

• IT qualification equivalent to ECDL/CLAIT or equivalent work experience.

Hours of Work (Unsocial Hours)

Additional payments are made for working unsocial hours. Core hours include regular unsocial hours (evenings and/or weekends) as determined by business need.

Benefits

• Annual leave 25 days (increases to 30 days after five years) plus public holidays; part‑time and job share posts calculated pro‑rata.
• National Probation Service covered by the Local Government Pension Scheme (LGPS) and the Greater Manchester Pension Fund.
• Access to training and development opportunities.

Working Arrangements

The MoJ offers hybrid working arrangements where business need allows, allowing work from the base location, different MoJ sites and/or from home. The role can only be worked in the UK.

Eligibility

• Open to UK nationals, nationals of the Republic of Ireland, Commonwealth countries, EU, Switzerland, Norway, Iceland, Liechtenstein and their family members with settled or pre‑settled status, and other eligible groups as per Civil Service rules.

All applicants are subject to security and identity checks before starting the post. The position is not eligible for sponsorship under current immigration rules unless the applicant has held a Skilled Worker visa continuously since before 22 July 2025.

Recruitment is by merit, with the MoJ committed to a disability confident and veterans inclusive workplace.