Receptionist, Bristol

About the Role

We are looking for a friendly, passionate and energetic Receptionist to join our team.

First impressions are everything and you will set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and be able to offer information about hotel services, facilities and the local area. Anything to help make the guest’s visit that bit more special.

You will be the face of our hotel, not just to guests staying on property but to guests visiting to use our restaurants, bars and meeting rooms.

Responsibilities

• Set the tone for every guest’s stay and provide a warm welcome.
• Answer guest questions and offer information about hotel services, facilities and local area.
• Act as the face of the hotel to guests, including those visiting our restaurants, bars and meeting rooms.
• Assist guests to make their stay special and memorable.

You must have a natural hospitality charm and a passion for service.

Requirements

• Passion for hospitality and service.
• Experience in a branded hotel environment is a plus but not essential.
• Full training will be provided if necessary.
• Flexibility to work a range of shifts and days, open 7 days a week, 365 days a year.

Benefits

In addition to competitive rates of pay, we also offer:

• Exclusive discounts for you, your friends and family.
• Valor team member rates at our UK hotels, with rooms from just £30 Bed & Breakfast.
• Discounted stays for friends and family.
• 50% discount when dining in our restaurants and bars.
• Free meals while on duty.
• Access to high‑street discounts on a range of shops, experiences and more.
• Up to 40% savings on a wide range of bikes with our Cycle To Work Scheme.
• Generous refer‑a‑friend bonuses, starting at £250.

Caring for your health and wellbeing

• A calendar of wellness activities – from healthy lunches to wellbeing walks and pay day treats, including our annual #HealthyHabits campaign.
• Access to an Employee Assistance Programme, providing free confidential advice 24/7, for you and your family.
• Healthcare Cash Plan options, from just £5 per month.

Supporting your hospitality career growth

• Fully funded apprenticeship programmes.
• Internal development programmes to support you as you grow within your role.
• Monthly and annual team member service awards to recognise and celebrate your achievements.

Fancy joining our team?

We are an equal‑opportunity employer and welcomes applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.