Veterinary Receptionist, Bristol

Are you ready to put pets first? At CVS Vets, we make pets a priority every day!

Location: Shirehampton site, with coverage at Eastville and Ashton sites.

Contract: 12 Month Fixed Term Contract.

Hours: 39.13 hours per week.

Shift Pattern: Monday‑Friday with a 1:4 share in the Saturday rota. Monday, Wednesday and Friday at Shirehampton; Tuesday at Eastville; Saturdays at either Shirehampton, Eastville or possibly Ashton when needed. Flexibility required to cover all three sites and 1 Bank Holiday per year.

• Manage Communication: Handle incoming calls and schedule appointments efficiently.
• Inquiries Resolution: Respond to queries via phone, email, and in-person interactions with professionalism.
• Client Reception: Greet and register new clients, ensuring a warm welcome.
• Insurance Management: Process and manage insurance forms adeptly.
• Medication Distribution: Dispense medications as required.
• Financial Transactions: Process payments accurately and efficiently.
• Emotional Support: Provide empathy and understanding to clients during distressing times, while maintaining professionalism.
• System Utilisation: Organise patients using the in‑house system efficiently.
• Inter‑practice Communication: Liaise with veterinary practices to address patient needs and queries.
• Debt and Refund Management: Make necessary phone calls regarding debts, belongings, and refunds.
• Client Care: Above all, ensure that every client feels welcomed and valued at our practice.

• Previous experience as a Receptionist; experience in a veterinary setting is a bonus.
• Resilience and the ability to handle emotional situations with grace.
• Strong communication skills paired with genuine empathy.
• Outstanding customer service skills and experience with the public.
• Positive attitude and superior teamwork abilities.
• Proficiency in Microsoft Office and database systems.

• Salary aligned with the National Minimum Wage.
• Five weeks' annual leave (pro rata) per annum, plus bank holidays.
• Long Service Award – extra day of annual leave for each year of service (up to 5 additional days).
• Staff discount scheme on Veterinary bills and care.
• Staff discount on Animed Direct, our online dispensary, for pet medicines, products and food.
• Employee Assistance Programme for confidential wellbeing support.
• And many more benefits as part of our commitment to recognize, support and appreciate you.