Veterinary Receptionist, Bristol

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

At Emerson's Green Veterinary Surgery in Bristol, we believe in providing the highest level of care and treating each pet as if they were our own. With a first‑class team of talented, registered RCVS veterinarians and nurses we pride ourselves on being both friendly and informative.

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional, and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications, and working closely with clinical and non‑clinical colleagues to ensure a positive client and patient journey.

Your duties/responsibilities will include:

• Greet customers professionally and handle telephone inquiries promptly.
• Manage appointment scheduling, including booking, cancelling, and rearranging.
• Record, pass on, and follow up on enquiries.

This is a part‑time permanent role working 26 hours per week.

You are a friendly, organised, and customer‑focused individual who enjoys working as part of a team. You’ll bring:

• Excellent communication skills and a professional, welcoming manner.
• Experience in a customer‑facing role, with a strong focus on service and attention to detail.
• The ability to manage multiple tasks effectively in a busy environment.
• A collaborative approach and willingness to support colleagues.
• A proactive attitude, with openness to feedback and learning.

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:

• A key client‑facing role within a supportive and collaborative practice team.
• Clear career pathways with progression opportunities within client care and practice leadership roles.
• Ongoing learning and development supported by experienced colleagues and practice teams.
• A values‑led culture focused on care, community, and continuous improvement.

• 6.6 weeks' annual leave FTE.
• Additional annual leave for your birthday, which will be added to your holiday allowance.
• Increasing annual leave accrued through length of service.
• Enhanced family‑friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay.
• Cycle to Work scheme.
• Learning and development opportunities via the inspiring vet care Academy.
• Discounted staff pet care.
• Voluntary benefits: choose from a range of benefits to suit you.
• Access to discounts/cashback with hundreds of participating retailers.

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world‑class learning resources.

114 Emerson Way, Emersons Green, BS16 7AS, United Kingdom