Insurance Assistant (Part-time), Bury St Edmunds

We have a great opportunity to join us as a Insurance Assistant (Part-time) and take ownership of a varied, high-impact role. From handling day-to-day enquiries and maintaining accurate documentation, to supporting the annual renewal process — you’ll play a vital part in protecting the business at every turn.

We own and manage c.8,000 homes in the east of England, working closely with other agencies and stakeholders within our communities. We build on the good foundations we have in place in being a customer-centric organisation, investing in our existing homes — including our zero-carbon journey — as well as building new homes.

A lot of our roles come with options around home and office flexible working, as well as a generous annual leave allowance and other benefits.

Please note this is a part-time role of 22.5 hours per week, working across Tuesdays, Wednesdays and Thursdays.

• Deliver an effective and efficient service that complies with all statutory provisions, internal and external policies, regulations, and relevant legislation
• Act as a key point of contact for internal and external customers, handling queries related to insurance cover requirements, issues, and claims
• Support the annual insurance renewal and tender process by gathering and collating all necessary information from across the business
• Administer, monitor, and manage a broad range of insurance tasks, including:
  • Managing incoming correspondence through the Insurance shared mailboxes and workflow tasks
  • Maintaining and updating the unoccupied properties list
  • Keeping internal and external stakeholders informed throughout the claims process
  • Supporting the investigation and validation of insurance claims
  • Monitoring and reporting on the service standards of insurance providers
  • Maintaining accurate and up-to-date insurance claim records
  • Collating relevant claims information, invoices, and documentation for submission to insurers
  • Processing and journaling monthly insurance costs
  • Carrying out insurance reconciliations, accruals, and allocations
  • Administering and progressing Insurance CRM records within Cx
  • Managing document and information requests for insurers on notification-only incidents

• GCSE (or equivalent) Maths & English
• An understanding of insurance and insurance markets and/or experience dealing with insurance claims
• A proven ability to multi-task effectively
• Demonstrated success working in a cross functional team environment
• The ability to understand, influence and gain credibility with Business Partners, to deliver superior business outcomes and strong partnerships with the wider business

• An annual salary of £17,418.42 (FTE £28,643.62)
• Hybrid working conditions from home and our office in Bury St Edmunds
• Flexible working around a 37 hour week
• Annual Leave - 28 days per year, plus bank holidays, increasing to 32 days after 3 years
• Pension - between 7% - 12% depending on contribution
• Life assurance - 3x salary
• Annual Flu Jab - provided each winter
• Electric Vehicle salary sacrifice scheme and free electric charging points
• Competitive medical cashback plan

Additional information

• We operate a no closing date policy and evaluate candidates upon application.
• This post may be subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made.