Family Hub Business Support Assistant, Helston

The Service & Team:

The Together for Families directorate provides support to children and families within the county.

Cornwall's Family Hubs support the delivery of services for families, children and young people aged from pre-birth to 19 years old (or up to 25 years for anyone with a Special Educational Needs and Disabilities).

The Business Support Team provide reception cover for the Family Hubs across Cornwall and support the work of the Family Help Service.

The Role:

We have 2 x vacancies for permanent full-time (37 hours) Business Support Assistants based within the West Family Hubs, supporting the work of the Family Help Service.

Family Hubs in the West covers Redruth, Helston, Hayle and Penzance. The main working location will be across Hayle and Helston Family Hubs however there is an expectation to provide cover within the locality as required.

The primary role is to provide reception and administrative support in the delivery of services, supporting operational colleagues and ensuring timely communications with service users and partner agencies.

This is a public/customer-facing role, where the statutory English language requirement for public sector workers applies. This position will be subject to an enhanced criminal record disclosure check.

Working Pattern:

Monday to Friday 9am to 5pm.

What you’ll need to succeed:

Applicants should have 4 GCSEs (A-C), or equivalent, including English and Maths, excellent keyboard skills and significant experience of general office procedures and reception tasks.

You will also have good interpersonal and communication skills with the ability to liaise appropriately with all levels of professional staff, service users and other agencies. A professional approach applying discretion and diplomacy is essential. We also require flexibility and the ability to enjoy the challenge of working within a busy team environment, producing good quality, accurate outputs while often working to deadlines.

What you’ll get in return:

Cornwall Council’s ambition is to be an employer of choice, a high performing Council and a learning organisation. We commit to providing a reward and benefits package to attract, motivate and reward our employees. We offer a range of flexible working options to our staff. This helps provide our employees with a greater work/life balance while still ensuring that service needs are met.

• a competitive salary.
• a defined benefit pension scheme, based on your career average earnings. This includes the option for extra voluntary contributions.
• a generous annual leave entitlement with the potential to purchase additional leave.
• A national award-winning employee health and wellbeing programme.
• Employee benefits scheme giving employees access to a wide range of discounts to local and national goods and services.

Additional Information:

Cornwall Council is unable to offer visa sponsorship or transfer existing sponsorship for this role.

Interviews

Interviews will be held on Monday 1st June at Helston Family Hub, Bulwark Road, Helston, TR13 8JF.

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