Receptionist, Cambridge

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover exceeding £2bn. We deliver innovative, award‑winning services in facilities management, hard services, cleaning, security and catering.

The Security Receptionist is responsible for delivering a professional front‑of‑house service while maintaining safety and security of the premises. The role combines customer service, access control and security monitoring to ensure all visitors, staff and contractors are managed in line with site procedures.

Location: Welcome Genome Campus, Hinxton Hall.
Hours: Thursday and Friday 07.00 – 15.00 & 07.30 – 15.30.

Front of House & Customer Service

• Provide a professional and welcoming reception service to all visitors and staff.
• Act as the first point of contact for enquiries (in person, phone, and email).
• Maintain a high standard of customer care at all times.
• Issue visitor badges and ensure sign‑in procedures are followed.
• Notify hosts promptly of visitor arrivals.

Security & Access Control

• Monitor and control access to the building in accordance with site procedures.
• Verify identification and authorisation of visitors and contractors.
• Operate access control security systems.
• Challenge unauthorised persons in a professional manner.
• Maintain and distribute security keys and passes.

Administrative Duties

• Maintain reception records and documentation.
• Manage incoming and outgoing mail or deliveries (if required).
• Update visitor management systems.
• Produce reports as requested by management.
• Manage incoming/outgoing calls and emails.

Essential

• Excellent customer service and communication skills
• Professional appearance and manner
• Good IT skills (Microsoft Office and security systems)
• Ability to remain calm under pressure
• Strong attention to detail
• Ability to follow procedures precisely
• SIA Key Holder

Desirable

• Previous security or front‑of‑house experience
• First Aid qualification
• Experience with visitor management systems

Personal Attributes

• Professional and approachable
• Vigilant and security conscious
• Reliable and punctual
• Confident communicator
• Able to work independently and as part of a team
• General Education to Level 2 – GCSE Grades A* - C or equivalent
• Excellent knowledge of Microsoft Word, Outlook & Excel
• Discreet when handling sensitive information

Compliance Requirements

• Must hold (or be willing to obtain) an SIA licence if required by the site.
• Must comply with all company policies including Health & Safety, Data Protection, and Security Procedures.
• Must be eligible to work in the UK and pass required background screening.

Working Conditions

• Based at reception/front‑of‑house area.
• Role requires prolonged periods of sitting and/or standing.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.