Housing Solutions Assistant, East of England

Job Description

• Babergh and Mid Suffolk District Councils
• Address:Endeavour House, 8 Russell Road, Ipswich, Suffolk IP1 2BX
• Salary:£27,694 -£31,022 per annum (pro rata)
• Hours:Full Time, 37 hours per week
• Contract:Fixed Term Contract or Secondment opportunity for 9 months to cover Maternity Leave

This role is open tofull time,part time, andjob share applications, all of whichwill be assessed equally.

Join our team

We are looking for aHousing Solutions Assistantto join ourHousing Solutionsteam.

If you shareour valuesand you are motivated to make a difference for our residents, clients, and communities, we would love to hear from you.

About the role

In this role, you will:

• be the first point of contact for people who approach the council for housing help.
• assess their situation, give basic housing advice and make sure each case is passed to the right officer.
• handle financial tasks linked to homelessness, including making agreed payments. You will keep accurate records, update the homelessness system and maintain a good understanding of housing law, welfare benefits and the local private rented market.
• work closely with colleagues across the council and with external partners such as social care, probation and housing providers.

You may also be asked to support the council's emergency response arrangements when required.

About you

We are looking for someone with a good understanding of housing and welfare issues, strong problem-solving skills and the ability to communicate clearly with a wide range of people.

You will be able to manage a busy and varied workload, work independently and respond calmly to challenging situations.

You will demonstrate that you can act with fairness, empathy and professionalism, maintain accurate records and work well with colleagues and partners to deliver a high-quality service.

About us

At Babergh and Mid Suffolk District Councils we are passionate about building communities that people want to live, work, visit and invest in.

We serve around 200,000 residents across our two districts and are well known for our collaboration and partnership working across public, private and voluntary sectors.

We believe that the heart of Suffolk is an incredibly special place to live and work, with:

• 60 conservation areas
• two National Landscapes
• many picturesque market towns

It is no surprise we are ranked among the top 50 places to live in the UK (United Kingdom).

Benefits

We offer a comprehensive benefits package, including:

• Generous leave entitlement (26 days a year, rising to 31 days after 5 years).
• Competitive Local Government Pension Scheme.
• Wellbeing Support and Employee Assistance Programs.
• Private Health Care Options.
• Electric Vehicle Salary Sacrifice Scheme.
• Paid volunteering days.
• Flexible and hybrid working arrangements (Business needs permitting).
• Great learning and development opportunities.

For more information, please visit ourEmployee Benefits page.

Our ways of working

We believe work is what we do, not just where we go.

We work in a hybrid way, with a mix of office, home, and remote based working (Business need permitting). Our hybrid working arrangements support flexibility and collaboration, helping our teams to thrive.

We are committed to equality, diversity and inclusion, providing opportunity and ambition for all, supporting and enabling our people to deliver the best possible services for our residents.

For more information

For an informal discussion or to learn more about hybrid working for this role, please contactSarah Aldousby either calling01449 724509or emailing

Please read theJob Description and Person Specification (pdf)before applying for this job opportunity.

Closing date:5.00 pm, 3 June 2026.

Promoted as SPJ (Standard Plus Job) on Suffolk Jobs Direct.

How to apply

Please ensure your:

• application form is fully completed, including employment and education history
• supporting statement clearly addresses how you meet the criteria in the Person Specification

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.

About the Team

How to apply

Step 1 - read the advert and the Job Description and Person Specification (JD and PS).

Step 2 - complete the Supporting Statement template

Step 3 - complete the online application and upload your statement.

Your statement needs to indicate how you meet the criteria in the'Person specification'section of the (JD and PS)

Your statement should:

• Be no more than 2 sides of A4
• use the template provided (other formats will not be accepted)
• be uploaded on your online application, as without this, your interest will not be progressed.