Facilities Manager, Hills Rd

We have an exciting opportunity to take on a key leadership role as Facilities Manager at Mills&Reeve's Cambridge office.

The role

Based at Botanic House, you will lead a team of nine, driving the day-to-day operations of a modern, high-performing workplace. You'll play a pivotal role in creating a safe, compliant, and well-maintained environment, while delivering exceptional client services across health&safety, building maintenance, fire&security, reprographics, mailroom, and records management.

This is an office-based role. You will work 35 hours per week, Monday - Friday, covering between the hours of 07.30 - 18.00 on a rota basis, with 1 hour for lunch.

The person

Our ideal candidate will have proven facilities management and team leadership experience, with strong attention to detail and a commitment to delivering excellent client service. They will possess excellent communication and IT skills, alongside experience managing suppliers and contractors. A relevant professional qualification (e.g. NEBOSH, IOSH, IWFM) is desirable.

You will be proactive, adaptable, and calm under pressure, with the ability to lead, motivate, and support a team. Strong organisational skills, innovative thinking, and the ability to manage client relationships with professionalism and discretion are essential.

The activities

Responsibilities

The Facilities Manager will oversee the delivery of high-quality client services and support services, including reprographics, mailroom operations, meeting room setup, records management, and daily building inspections. The role ensures smooth day-to-day building operations in partnership with the FM provider, covering M&E, cleaning, sustainability, and security services. The postholder will also manage a significant budget and service charge plan.

People Management

Responsible for leading and developing the team through effective performance management, regular 1:1s, and team meetings. The role includes recruitment, budget oversight, health&safety planning, incident management, business continuity support, and coordination of office projects, while promoting a strong client-focused culture.

Supplier&Contractor Management

Manage relationships with suppliers and contractors, ensuring delivery against SLAs and KPIs. Oversee planned preventative maintenance (PPM), approve purchase orders, and hold regular reviews with key service providers (e.g. catering, M&E, cleaning).

Strategy&Continuous Improvement

Support and lead initiatives across environmental performance, quality management, business continuity, agile working, and innovation. Stay up to date with industry developments to drive efficiency, value for money, and excellent client service.

Firm and Facilities Strategy

Leads in areas such as environmental performance (ISO14001), quality management (ISO9001), Business Continuity (ISO22301), agile working, and innovation.

Please ensure you read the job description below for full details on this role

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

The benefits

As you'd expect, we offer a competitive salary and a wide range of benefits.
Our values are the principles that help us fulfil our purpose. Our people shaped them and live them every day.
•We're ambitious- We aim high, we embrace new ideas and we're passionate about our work
•We're open- We communicate openly and honestly to build trust, and we do what's right
•We care- We're committed to each other, our clients, our communities and the planet
•We collaborate- We're easy to work with, we offer help willingly and we get things done - together

And finally

Everyone at Mills&Reeve brings a unique perspective and ideas to the team and we do everything we can to help each person to thrive. We're committed to providing an inclusive and supportive working environment, are happy to consider flexible working arrangements, and want to achieve the right balance for both our people and the firm. We encourage everyone to ask if they feel they need any workplace adjustments, and will do our best to support with these.

To find out more about our diversity and inclusion work,