Applicant Hotline Operator, Canterbury CT2 7NZ

We are currently recruiting a number of Applicant Hotline Operators on a fixed term timesheet basis to assist the university with the delivery of Clearing. Clearing is an opportunity for undergraduate applicants to apply to places at the university once they have received their results. The role will involve taking clearing applications and enquiries over the phone, as well as providing excellent customer care to applicants at all stages of the Admissions process.

You will need to be educated to A level (or equivalent), have good customer service skills and excellent accuracy and attention to detail.

Important information:

• This role is in-person, located at our Canterbury Campus.
• Please see the Job Description for full details of the expected working hours and mandatory dates/time.
• There will be mandatory online self-directed training that must be completed prior to the mandatory in-person training. Training hours will be paid.
• Please ensure a CV is uploaded with your application.
• Prospective applicants should note that there are a limited number of vacancies, and the department may choose to select applicants on a first come first served basis
• Remote interviews will be arranged at a mutually convenient time by the hiring department. These will be from 27 th April onwards.
• The department may choose to close the advert earlier than the published close date, should sufficient applications be received
• The University is required to obtain evidence from all new members of staff of their eligibility to work in the UK prior to their start date and this will need to be provided in person before a contract can be issued

Further details can be found in the job specification document attached

Further details:
Job Description

Email details to a friend

Apply Online

*Occasionally we may need to close a vacancy before the published deadline due to a high number of applications being received, therefore we strongly advise you to submit your application as soon as possible. (All vacancies will be open for at least one week.)

PLEASE NOTE: We prioritise applications from current University of Kent redeployees. We will let you know if this post is to be filled by a redeployee as, in this instance, your application will unfortunately not be taken forward.

We know applicants may use AI tools to help prepare job applications. For guidance on how to use AI responsibly and effectively, see: Using AI in your job application

Applications must be made via the University's online application system; CVs or details sent directly to the department or via email cannot be considered.

The University of Kent values diversity and equality at all levels.