Casual Receptionist, Cardiff

Pay: Up to £12.71 per hour

Job Description

Do you love talking to people and consider yourself welcoming yet efficient? We're looking for engaging people with good problem‑solving skills that can deliver excellent service that our guests will love. Previous hotel reception experience is a must, and ideally you will be someone comfortable multitasking their way through a busy shift, dealing with an array of different guest needs and wants.

Our guests stay 7 days a week so we need someone who is available to work a variety of shifts which may include the odd overnight shift to cover holidays, sickness, etc.

As our Casual Receptionist, your main role will be:

• Delivering excellent customer service to all our guests
• Managing all requests we get from guests in a helpful & professional manner
• Contributing fairly to the team's workload on each shift to ensure seamless service for each guest

The ideal candidate will have:

• Previous receptionist experience in a hotel environment using Opera CLOUD
• Excellent problem‑solving & multi‑tasking skills
• Confidence, professionalism and an engaging personality
• Exceptional attention to detail & a passion for the industry

About The Hotel

Nestled on the peaceful banks of its own ornamental lake, the Copthorne Hotel Cardiff-Caerdydd offers convenient access to a variety of local attractions. Guests can choose from Standard, Club or Suite accommodation, the majority of which offer picturesque views over the lake.

About The Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by. Properties under the group are placed into four collections; Leng's Collection, M Social Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character, and clearly defined hotel brands within it; tailored to suit different types of guests.

For you

We offer a benefits package including:

• Life Assurance
• Cash Health Plan cover option available
• Career development pathways and regular salary reviews
• Employee Discounted Accommodation and F&B discounts worldwide!
• Apprenticeship/Placement/Training opportunities
• Meals Provided on Duty
• Free car parking
• Social Events, Wellbeing and Team Activities
• Uniform (Laundry / Dry Cleaning for Uniform)
• Length of Service related holiday scheme
• Recommend a Friend Scheme
• and many more!

We are an equal opportunities employer.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.

If this sounds like the perfect opportunity for you then please, apply now!

Benefits

• Company events
• Discounted or free food
• Employee discount
• Free parking
• Life insurance
• On-site parking
• Paid volunteer time
• Store discount

Experience

• Receptionist: 1 year (preferred)