Communications Manager (Bill Discount Scheme), Cardiff

Job summary

Ofgem is Great Britains independent energy regulator. Our primary responsibility is to protect energy consumers, especially the most vulnerable, while working with government,industryand consumer groups to deliver a clean, moreaffordableand secure net-zero energy system at the lowest cost to consumers, and to support economic growth.

We are recruiting aCommunicationsManager to support the development and delivery of communications for the Bill Discount Scheme (BDS), a major policy initiative designed to improve the acceptability of energy infrastructure among host communities and wider audiences. This is an impactful rolewhereeffective, insight-led communications will be critical to achieving policy outcomes.

Job description

You will develop and deliver a comprehensive communications and engagement strategy aligned to the schemesobjectives, using audience insight and behavioural science to inform your approach. Working collaboratively with the Delivery and Schemes directorate, Ofgems central communications teams, and DESNZ, you will help ensure messaging is clear,consistentand effective across all channels.

The role includes shaping stakeholder mapping and audience segmentation, developing targeted messaging, and supporting engagement activity such as workshops,forumsand senior stakeholder sessions. You will contribute to implementation planning across multiple channels, including community engagement and wider stakeholder communications, and play a key role inestablishingmetrics and KPIs tomonitorand evaluate communications activity.

This is an excellent opportunity for an experienced communications professional who enjoys working in a dynamic environment, is comfortable engaging with senior stakeholders, and is motivated by making a meaningful difference to communities affected by energy infrastructure.

Read on to find out more.

Person specification

Essential:

• Significant experienceof developing and delivering strategic communications or public engagement campaigns, ideally within a policy or regulatory context(LEAD)
• Experience of audience research, insight gathering, and segmentation to inform targeted communications planning(LEAD)
• Proven ability to develop communications strategies with clear, measurable objectives linked to organisational or policy goals
• Strong understanding of behaviourchangecommunications principles and their application within campaigns
• Excellent written and verbal communication skills, with the ability to create clear, compelling messages for diverse audiences
• Experience of senior stakeholder engagement, with the ability to build credibility and influence, alongside planning and delivering multi-channel communications activity across digital and community platforms

Desirable:

• Experience of working on infrastructure,energyor public acceptability communications
• Experience of working across government departments or in a cross-departmental context

Behaviours

We'll assess you against these behaviours during the selection process:

• Seeing the Big Picture
• Communicating and Influencing
• Working Together
• Leadership

Benefits

Alongside your salary of 49,452, OFGEM contributes 14,326 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits;hybrid working (currently 1 day a week in the office butthis is keptunderreview), flexible working hours and family friendly policies.Pluslots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets ofestablishinga Net Zero energy system by 2050. This exciting blend of professional challenge and personal rewardidentifiescareer opportunities at Ofgem as something to get excited about.

Things you need to know

Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours and Experience.

When you press the Apply now button, you will be asked to complete personal details (not seen by the sift panel), your career history and qualifications.

You will then be asked to provide a 1250 word personalstatement evidencing how you meet the essential and desirableskills and capabilities listed in the role profile. Please ensure youdemonstrateclearly, within your supporting statement, how you meet each of thecriteria listed in the role profile.In the event ofreceivinga large number ofapplications,an initialsift may take place on just thelead criteriaindicatedin the essential criteria.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [ ].

At Ofgem, we expect our staff to carry out their roles with honesty,fairnessand openness. They should follow the Civil Service code and be free from any influence or bias.We are committed to making sure interests are recognised,declaredand managed appropriately so that we can fulfil our duties as an energy regulator.Our Conflicts of Interest policy outlines the types of interests Ofgem staff must declare before onboarding, and the rules they must follow throughout employment so that we can clearlydemonstratethat our decisions are not influenced by private interests.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window) .

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants
Job contact :

• Name : Chloe Baily
• Email :

Recruitment team

• Email :

Further …