Service Advisor, Cardiff

Renault Cardiff is looking for an experienced Service Advisor to join our busy dealership on Penarth Road, Cardiff (CF11 8UU).   You’ll be joining a Service team that prides itself on providing excellent customer care. 

Why join us

• A basic salary of £29,870 pa OTE £37,344 pa (includes Saturday overtime)
• Access to a salary?sacrifice, tax-efficient new car scheme (ECOS) from £75 per month. Cars are replaced annually with high-spec models.
• A family new car scheme is available for close family members (1st car after probation, 2nd car after 12 months service). Cars are replaced annually with high-spec models.
• Car insurance is included on both of these car schemes 
• 33 days’ annual leave including Bank Holidays (with the option to buy or sell additional days)
• Pension scheme which includes permanent health insurance and death-in-service benefit schemes
• Share Incentive Scheme
• Staff discounts on vehicles, parts, servicing, and accessories
• Free Mortgage and pension advice seminars
• Cycle?to?Work scheme, including e?bikes
• Discounted gym membership
• Enhanced Maternity and Paternity policies
• Opportunities to progress your career and excellent Manufacturer training

What you’ll be doing

• Guiding customers through the process of servicing their vehicle, starting with initial booking of their vehicle into the workshop.
• Delivering high levels of customer service, you will find their requirements and advise on cost, timescale and arranging courtesy cars
• Liaising with Technicians, keeping customers informed of their vehicle’s progress throughout the day and gaining authority for extra work and invoicing

What you’ll bring

• Previous experience in a Service Advisor role
• Ability to deliver an outstanding customer experience
• Good mechanical awareness and understanding of cars and parts
• Highly organised with excellent time management skills
• Experience of upselling products and services
• Assertive and able to handle difficult situations
• Knowledge of CDK Drive, Kerridge, SAF
• A clean UK driving licence (essential)

Working pattern

You'll be working 45 hours per week Monday to Friday 8am-6pm with 1 hour for lunch. One in three Saturday mornings 8:30am -12:30pm on a rota (1.5 overtime paid)

Interested?  Apply NOW