Admin Customer Service, WF10

An excellent opportunity has arisen for an experienced Administrator to join a busy operational team on a 6-month temporary basis, supporting the delivery of large-scale maintenance and improvement projects. Monday to Friday 8-4 with 3 days working from home. 50% of the role will be phone-based liaising with customers that are residential tenants, there will be some complaints to handle also.

This is a varied administrative/customer service role ideal for someone highly organised, proactive, and comfortable working in a fast-paced environment supporting both office teams and field-based operatives.

The Role:

• Providing day-to-day administrative support to the Major Works team
• Supporting the delivery of responsive, cyclical, and planned maintenance activities
• Managing and processing orders, invoices, and compliance paperwork accurately and within deadlines
• Maintaining data systems, ensuring documentation is stored correctly and up to date
• Updating internal systems to reflect operational progress and service delivery activity
• Raising and distributing planned work orders to trades team, subcontractors, and third-party suppliers
• Booking and coordinating works in line with operational plans and project timescales
• Acting as a first point of contact for customer, contractor, and internal queries
• Preparing correspondence, reports, meeting minutes, and general office documentation

The Ideal Candidate:

• Previous experience in an administrative role within maintenance, property, construction, housing, or a fast-paced operational environment
• Strong organisational skills with excellent attention to detail
• Confident using internal systems and Microsoft Office packages
• Able to prioritise workload and work effectively to deadlines and performance targets
• Professional communication skills with the confidence to liaise with customers, contractors, and colleagues
• Able to work independently while also contributing positively as part of a team